Customer Service Supervisor

2 weeks ago


Kilmarnock, United Kingdom Zachary Daniels Full time

**Customer Service Supervisor | Kilmarnock**
A leader in their market, the brand is growing across the UK opening new stores.
This is an excellent opportunity for a customer service supervisor, to join their Kilmarnock depot. You will be the first point of contact for all Customer Service Assistants and ensure all KPIs and objectives are delivered. This is a very customer focusedretailer, the brand wants people who are commercial and know what it takes to get great results, whilst remaining passionate about developing their team.
You will be responsible for managing a team of Customer Service Assistants in a fast paced, high-pressured environment. This A fun, fast paced, demanding environment, however you will be able to contribute ideas that are listened to and often implemented.Youwill support the Customer Service Manager to ensure the department, staff and yourself are offering a world class service. You will be focused on achieving and exceeding targets set by your manager and communicate these to the Customer Service Team.You willbe responsible for managing the flow of complaint escalations and supporting Head Office team correct issues which cause delays in the customer journey with us (Click & Collect, Tablet Orders, Refunds, Next Day delays).
**Customer Service Supervisor | Kilmarnock**

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics

**BBBH26985


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