Customer Service

1 month ago

Kilmarnock, United Kingdom Royal Bank of Scotland Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Kilmarnock
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you’ll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Part time - 27 hours per week
- Permanent
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we’ll reward you**:
**Salary**:£23,400 per year (pro rata for hours worked)

You’ll join on a competitive salary of £23,400 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Advisor

    1 week ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor  Kilmarnock Hybird Working £23,500 plus Bonus and Benefits! Starting ASAP!!! Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive...

  • Head of Customer Service

    2 days ago

    Kilmarnock, United Kingdom CCA Recruitment Group Full time

    Role: Head of Customer Service Location: Kilmarnock (hybrid possible after probation) Salary: £55,000 + bonus + benefits This is an exciting opportunity for an experienced Head of Customer Service to join a growing financial services contact centre based in Kilmarnock. Knowledge of FCA regulations is essential. Leading a team of up to 60FTE. Do you have...

  • Customer Service Advisor

    1 week ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....

  • Customer Service Advisor

    1 week ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....

  • Head of Customer Service

    13 hours ago

    Kilmarnock, United Kingdom CCA Recruitment Group Full time

    Role: Head of Customer ServiceLocation: Kilmarnock (hybrid possible after probation)Salary: £55,000 + bonus + benefitsThis is an exciting opportunity for an experienced Head of Customer Service to join a growing financial services contact centre based in Kilmarnock. Knowledge of FCA regulations is essential. Leading a team of up to 60FTE.Do you have a good...

  • Head of Customer Service

    2 days ago

    Kilmarnock, United Kingdom CCA Recruitment Group Full time

    Role: Head of Customer ServiceLocation: Kilmarnock (hybrid possible after probation)Salary: 55,000 + bonus + benefitsThis is an exciting opportunity for an experienced Head of Customer Service to join a growing financial services contact centre based in Kilmarnock. Knowledge of FCA regulations is essential. Leading a team of up to 60FTE.Do you have a good...

  • Customer Service Advisor

    1 week ago

    Kilmarnock, United Kingdom Pertemps Scotland Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....

  • Customer Service Advisor

    13 hours ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....

  • Customer Service Executive

    16 hours ago

    Kilmarnock, United Kingdom Arnold Clark Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Kilmarnock Citroen branch and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends (44 hours per...

  • Customer Service Advisor

    4 weeks ago

    Kilmarnock, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...

  • Senior Customer Service Advisor

    1 week ago

    Kilmarnock, United Kingdom Jewson Full time

    **Have you got previous SALES experience with B2B Sales?** **Do you enjoy delivering a first-class customer service experience?** **Are you buzzed by people's interactions and hitting the targets?** **Do you want to build a long-term career with a top employer who can support your desire to learn and progress?** Jewson in Kilmarnock are recruiting now...

  • Customer Advisor

    6 days ago

    Kilmarnock, United Kingdom HRC Recruitment Full time

    _**Customer Advisor**_ - **Kilmarnock**_ - **Salary - £19,000 increasing to £19,500 after probation plus bonus**_ - **Monday to Friday and every 3rd Saturday morning, no Sunday shifts!**_ - Are you confident speaking with customers on the phone? - Do you pride yourself on your customer service skills? - Are you focused on working with customers to get the...

  • Customer Service Advisor

    1 week ago

    Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor Kilmarnock Hybird Working £23,500 plus Bonus and Benefits! Starting ASAP!!! Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive...

  • Head of Customer Service

    12 hours ago

    Kilmarnock, East Ayrshire, United Kingdom Contact Centre Monthly Full time €55,000

    Role: Head of Customer Service Location: Kilmarnock (hybrid possible after probation) Salary: £55,000 + bonus + benefits This is an exciting opportunity for an experienced Head of Customer Service to join a growing financial services contact centre based in Kilmarnock. Knowledge of FCA regulations is essential. Leading a team of up to 60FTE. Do you have...

  • Service Advisor

    1 month ago

    Kilmarnock, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    18 hours ago

    Kilmarnock, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    1 week ago

    Kilmarnock, East Ayrshire, United Kingdom Pertemps Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....

  • Service Advisor

    16 hours ago

    Kilmarnock, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Kilmarnock Citroen branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Customer Support Agent

    16 hours ago

    Kilmarnock, United Kingdom CCA Recruitment Group Full time

    **Customer Support Agents** CCA Recruitment have an amazing job opportunity to work for well-known debt recovery company, who are looking for **Customer Support Agents**. With full time roles available, and great company benefits, this client is very quickly becoming a brand recognised for a great colleague experience. They are dedicated to your learning...

  • Stores and Procurement Administrator

    4 weeks ago

    Kilmarnock, United Kingdom Scottish Prison Service Full time

    Job Purpose To provide an effective and efficient Stores and Procurement service. This includes ensuring that all stores within the establishment(s) are stocked to meet operational needs and that inventory levels are maintained at all times in line with SPS corporate policies and procedures. The postholder will undertake direct procurement activity,...