Customer Contact Advisor

2 months ago


Kilmarnock, United Kingdom East Ayrshire Council Full time

**Job Purpose**:
Working in the Customer Contact team the post holder will provide a quality customer focused service which will include handling a range of customer enquiries and payments relating to Council Tax, Business Rates, Housing Benefit, Sundry Debtors and Scottish Welfare Fund in accordance with statutory legislation and regulations through a variety of communication channels, providing resolution whenever possible, at first point of contact.
The post holder will also provide an effective customer enquiry service to customers seeking general information, assistance, support and signposting in relation to a full range of Council services in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council’s Digital Strategy and the Community Plan.

The post holder may be required to work at different corporate locations within East Ayrshire that may not be their usual admin base.

**Requirements**:
**Responsibilities**:
**Additional Information**:
These are permanent full time posts working 35 hours per week. The admin base for these posts is The Opera House, 8 John Finnie Street, Kilmarnock

Normal office hours are 9am - 5pm Monday - Thursday & 9am - 4pm Friday

Annual Salary £22,914 - £24,115

The workstyle for this post is ‘Flexible’ - 50-79% of time is office based. Able to work at different/ multiple work locations. Occasionally works at home, or another location 1-2 days per week, or directly home to external appointments.


  • Head of Service

    3 days ago


    Kilmarnock, East Ayrshire, United Kingdom Contact Centre Monthly Full time €55,000

    Role: Head of Customer Service Kilmarnock (hybrid possible after probation) Salary: £55,000 + bonus + benefits This is an exciting opportunity for an experienced Head of Customer Service to join a growing financial services contact centre based in Kilmarnock. Do you have a good understanding of contact centre technology platforms? The role requires...

  • Customer Advisor

    2 weeks ago


    Kilmarnock, United Kingdom HRC Recruitment Full time

    _**Customer Advisor**_ - **Kilmarnock**_ - **Salary - £19,000 increasing to £19,500 after probation plus bonus**_ - **Monday to Friday and every 3rd Saturday morning, no Sunday shifts!**_ - Are you confident speaking with customers on the phone? - Do you pride yourself on your customer service skills? - Are you focused on working with customers to get the...

  • Customer Advisor

    5 days ago


    Kilmarnock, United Kingdom HRC Recruitment Full time

    _**Customer Advisor**_ - **Salary - £22,000 plus bonus**_ - **Kilmarnock - Start date 22nd May **_ - **Monday to Friday and every 3rd Saturday morning, no Sunday shifts!**_ - Are you confident speaking with customers on the phone? - Do you pride yourself on your customer service skills? - Are you focused on working with customers to get the best...


  • Kilmarnock, United Kingdom Jewson Full time

    **Have you got previous SALES experience with B2B Sales?** **Do you enjoy delivering a first-class customer service experience?** **Are you buzzed by people's interactions and hitting the targets?** **Do you want to build a long-term career with a top employer who can support your desire to learn and progress?** Jewson in Kilmarnock are recruiting now...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor  Kilmarnock Hybird Working £23,500 plus Bonus and Benefits! Starting ASAP!!! Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive...


  • Kilmarnock, United Kingdom Glenfield Invicta Full time

    **VACANCY: Customer Service / Sales Advisor** **LOCATION: Kilmarnock, KA9** **ABOUT US**: Glenfield Invicta Limited is part of the AVK Group; who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world. Based at our site in...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....


  • Kilmarnock, United Kingdom Pertemps Scotland Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Customer Service Advisor KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting ASAP!!!Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company....


  • Kilmarnock, United Kingdom Andersons (Denton Holme) Ltd Full time

    Are you looking for a career in a busy kitchen showroom? Andersons are looking for a Customer Service Advisor to join their well-established business in Kilmarnock, Ayrshire. **About us** Do you want to join a company who has been in business for over 130 years? Andersons supply quality fitted kitchens, interior and exterior doors, flooring and timber to...


  • Kilmarnock, United Kingdom CareerBliss Full time

    Vulnerable Customer Care Advisor**STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY**Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need...


  • Kilmarnock, United Kingdom CCA Recruitment Group Full time

    CCA Recruitment have an amazing job opportunity to work for well-known debt recovery company, who are looking for Customer Support Advisor. With full time roles available, and great company benefits, this client is very quickly becoming a brand recognised for a great colleague experience. They are dedicated to your learning and development from initial...


  • Kilmarnock, United Kingdom CCA Recruitment Group Full time

    CCA Recruitment have an amazing job opportunity to work for well-known debt recovery company, who are looking for Customer Support Advisor. With full time roles available, and great company benefits, this client is very quickly becoming a brand recognised for a great colleague experience. They are dedicated to your learning and development from initial...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care AdvisorMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAYPertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department,...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor**STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY** Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor**STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY**Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor**STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY**Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor**STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY**Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need...


  • Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor **STARTING 22ND JUNE, INTERVIEWS WEEK COMMENCING 27TH MAY**  Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers...