Service Desk Lead
3 weeks ago
**Job Search** / **IT & Support****:
**Service Desk Lead**:
- Location- Manchester, Greater Manchester- Salary- £40000.00 - £45000.00 per annum- Job Type- Permanent- Ref- BBBH31658_1666945924- Contact- Lois MayWe have an excellent opportunity for a Service Desk Lead to join a well-known institution in the heart of Manchester City Centre. This is an exciting opportunity to join a growing organisation with an IT function which is transforming with the ever evolving modern technologies.
You will drive a customer focused culture and coach individuals and the team to improve personal and team performance, help deliver a fresh strategy and lead your team through the exciting change.
Main Responsibilities
- Responsible for the teams' workloads and ensuring there is a focus on the ownership, prioritisation, and urgency of issues
- Establish and maintain an excellent relationship with key stakeholders
- Develop individuals and implement learning interventions to reach the required standard whilst supporting personal development aspirations
- Promote a culture of continuous improvement and idea generation, encouraging the team to contribute to improving the ways of working, sharing best practice
About you
- Leadership & management experience in a customer facing service role
- Successful experience recruiting, managing and progressing individuals
- Passionate about customer journeys
- Background within IT and not shy of getting hands on
Why you should apply
A growing organisation, focused on their people and the wider wellbeing, feeding into the ethos and product offering of their business.
- Collaborative & Supportive culture
- 25 days annual leave, bank holidays and Christmas closure
- 21% pension contribution from employer
- Hybrid working opportunities
- Enhanced parental leave
- Travel loans
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