IT Service Desk Team Lead

3 weeks ago


Manchester, United Kingdom BCT Resourcing Full time

IT Service Desk Team Lead (IT Ops/ Applications)
Manchester
£60,000 per annum

Were looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success (Even during the last few years)

Youd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure.

Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.

You would play a vital role in this companies growth moving forwards. Youll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support.

The leadership & direction you provide will drive process improvement practices and further empower data driven decision making

Key Responsibilities:

* To collaborate with cross-functional teams to monitor application and infrastructure performance
* Proactively identify & address issues to minimise downtime, ensuring optimal performance.
* Work closely with the development team to maintain and improve system reliability
* Lead new initiatives to enhance service desk best practice
* Implement best practice for Incident Management , resolution and efficiency
* Collaborate with wide stakeholders to optimise system performance
* Lead and mentor a team of support analysts.

Were looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency

This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people

A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office. #J-18808-Ljbffr

  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Team Leader Chassam Recruitment are recruiting an IT Service Desk Team Leader for a leading company in Manchester. The role will be a mixture of home and office based. This is an exciting position where you will have responsibility for the ICT Service Desk team. My client has an exceptionally busy service desk, and the role encompasses a...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Team Leader Chassam Recruitment are recruiting an IT Service Desk Team Leader for a leading company in Manchester. The role will be a mixture of home and office based. This is an exciting position where you will have responsibility for the ICT Service Desk team. My client has an exceptionally busy service desk, and the role encompasses a...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Service Desk Team Leader Are you an IT Service Desk Team Leader who is looking for a new challenge? The role will have responsibility for managing approximately 9 Service Desk analysts. As the manager of the team you will ensure the staff have the relevant training and development to ensure excellent customer service is delivered as well as managing the...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Service Desk Team Leader Are you an IT Service Desk Team Leader who is looking for a new challenge? The role will have responsibility for managing approximately 9 Service Desk analysts. As the manager of the team you will ensure the staff have the relevant training and development to ensure excellent customer service is delivered as well as managing the...


  • Manchester, United Kingdom Oliver James Associates Full time

    We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Team Leader Chassam Recruitment are recruiting an IT Service Desk Team Leader for a leading company in Manchester. The role will be a mixture of home and office based. This is an exciting position where you will have responsibility for the ICT Service Desk team. My client has an exceptionally busy service desk, and the role encompasses a...


  • Manchester, United Kingdom Workingmums Full time

    From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a ...


  • Manchester, United Kingdom Oliver James Associates Ltd. Full time

    We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their...


  • Manchester, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a leading global law firm based in Manchester who are seeking a highly motivated service desk analyst to join their team. You will be responsible for providing 1st line support for all technology systems alongside AV/meetingroom...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Service Desk Team Leader Are you an IT Service Desk Team Leader who is looking for a new challenge? If so, I am currently recruiting for an exciting position! My client is a growing and forward-thinking organisation looking to add more experience into their team. The role will have responsibility for managing approximately 9 Service Desk analysts. As the...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Service Desk Team Leader Are you an IT Service Desk Team Leader who is looking for a new challenge? If so, I am currently recruiting for an exciting position! My client is a growing and forward-thinking organisation looking to add more experience into their team. The role will have responsibility for managing approximately 9 Service Desk analysts. As the...


  • Manchester, United Kingdom Workingmums Full time

    From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk...


  • Manchester, United Kingdom Owen Daniels Consultancy Full time

    **ROLE - IT Service Desk Analyst** **LOCATION - Manchester** **SALARY - £30,000 - £35,000** **PERMANENT** We have partnered with a global consumables manufacturing company based in Manchester who are going through a period of growth right now and are hiring for an IT Service Desk Analyst on a full-time, permanent basis. This IT Service Desk Analyst will be...


  • Manchester, United Kingdom Canopius Full time

    Service Desk Analyst Main Purpose: These roles, as part of the Global Service Desk team, will be responsible for the provision of the 24x7 Level 1 & Level 2 IT support services at Canopius. The UK based roles would be scheduled to work core UK hours ( a standard day between 08:00 and 18:00 ), including some weekends. The Service Desk Analyst will...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Manager - Manchester Chassam Recruitment are currently looking to recruit an IT Service Desk Manager for a leading company based in Manchester. This is an exceptionally exciting position where you will be supporting users, as well as ensuring incidents, problems and requests are actioned. Service Desk Manager Role: Management of the IT...

  • Service Desk Analyst

    2 weeks ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis.Assist with...


  • Manchester, United Kingdom Adria Solutions Full time

    Our client based in South Manchester is currently looking for an experienced Service Desk Administrator. The Service Desk Administrator will provide day-to-day support for the Service Desk team. **Responsibilities**: - Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. -...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst - Manchester City Centre - Training provided! **Prestigious opportunity within a highly successful and evolving technology team for an IT Service Desk Analyst to be based in Manchester City Centre.** **Dedicated to the IT Service Desk delivery team you will be responsible for: - ** - **Utilising a service desk management systems...

  • Service Desk Analyst

    2 weeks ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...