Technology Service Desk Team Leader

4 weeks ago


Manchester, United Kingdom Chassam Recruitment Limited. Full time

IT Service Desk Team Leader
Chassam Recruitment are recruiting an IT Service Desk Team Leader for a leading company in Manchester. The role will be a mixture of home and office based. This is an exciting position where you will have responsibility for the ICT Service Desk team. My client has an exceptionally busy service desk, and the role encompasses a wide spectrum of ITIL processes, including resolution of incidents and requests, change and problem management along with detailed reporting with trend analysis.
Ensure all incident requests are responded to and resolved within agreed service levels
Lead and manage the team through regular one to ones, focusing on performance development
Identify areas of Service Improvement
Training and Development of the team.
ITIL Certified
Proven record in people management
Experience as a hands-on Service Desk Team Leader
Experience of documenting processes and solutions before and after project delivery
To apply, please send your CV ASAP.



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