Contact Centre Administrator

3 weeks ago


Bedford, United Kingdom Circle Health Group Full time

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
**We have an opportunity for a Contact Centre Administrator to join their team of staff in the Operations department.**
**This is a Full time role for 37.5 hours a week. The role holder will be required to cover between the hours of 08:00 16:00 and 09:00 17:00. The role will be hybrid working but mainly remote.**
**Applicants should meet the following criteria**:

- Previous health care experience is desirable along with previous experience managing customer service.
- Good level of General education with excellent communication skills.
- **Duties of this role include**:

- Dealing with all incoming telephone calls into the central Circle Integrated Care call centre.
- Dealing with all other forms of incoming communication from patients with rapid responses and actions achieved. This may include acknowledgement whilst redirecting the requests to the relevant internal teams.
- Maintaining operational key performance indicators related to communication systems performance.
- Supporting in the evolution of our communications pathways through acting as expert advisors to new technology.
- Acting as overflow support to the wider Circle Health Group call centre as required.
- Management of patient led bookings as a result of an inbound enquiry.
- Maintaining industry leading customer satisfaction and call handling performance.
**Salary & Benefits**:
Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

- 27 days’ annual leave pro rata with additional days for long-term service
- Cycle to work scheme: save money on a new bike and benefit from interest-free instalments
- Private pension scheme helping your to live well in retirement
- Health and wellbeing programme which includes free fruit, massages and fitness sessions
- Employee assistance programme: get confidential support 24/7
- Private medical insurance to help you get any treatment you need quickly
- Non-contributory life assurance and income protection insurance
- Childcare vouchers
- Season ticket loan: get the benefit of an annual ticket and pay the cost over 12 months
**As of the 1st April it will be a legal requirement for all our patient facing staff to have been double vaccinated unless they can show that they are officially exempt. We regret that we therefore cannot appoint you to this role unless you are currently vaccinated or are happy to be double vaccinated by this date or exempt.**
**Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.


  • Patient Administrator

    7 months ago


    Bedford, United Kingdom Circle Health Full time

    **Contact Centre Administrator** **Circle Integrated Care - Bedford** **Full Time - Permanent** **Salary: Up to £23,166.00 per annum** Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private...

  • Patient Administrator

    7 months ago


    Bedford, United Kingdom Circle Health Group Full time

    **Patient Administrator** **Circle Integrated Care - Bedford** **37.5 Hours & Permanent** **Competitive Salary + Benefits (depending on level of experience, training and qualification)** Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing...


  • Bedford, United Kingdom Major Recruitment Full time

    Working for a successful company, the UK’s largest plumbing, heating and bathroom wholesaler, supplying over 8,000 customers over 20,000 products. The company are looking for a customer care specialist with a passion for customer satisfaction. In this key role you will be the sole point of contact in their Customer Experience, from placing an order to...


  • Bedford, Bedford, United Kingdom The Sofa Delivery Company Careers Full time

    We are seeking a skilled Distribution Centre Administrator to join our dynamic team at The Sofa Delivery Company Careers. As a key member of our operations team, you will play a crucial role in ensuring the smooth day-to-day running of our Distribution Centre.Job SummaryThis is an excellent opportunity for a highly motivated and organized individual to take...


  • Bedford, Bedford, United Kingdom BSC Education Ltd Full time

    Academic ResponsibilitiesThe Centre Manager will conduct inductions for teachers, collect student levelling data, group students into class levels, support teachers with challenging situations, plan and deliver language-focused lessons, and lead the academic team. They will also be in regular contact with the YL Academic Operations Manager and support...


  • Bedford, United Kingdom Mercure Bedford Centre Hotel Full time

    **Mercure Bedford Centre Hotel** **Ready for a fantastic Opportunity? For our Front of House team we are looking for a Day/Night Reception Team Talent. What are you waiting for, Start a new chapter in your career with us!** **As a Receptionist, you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Are you highly competent with admin, organised and have administrative experience? We are looking for an administrator to join our Emergency Operations Centre (EOC) in Bedford The role will involve working closely with another member of the administration team and the management team to support the department. Microsoft Office skills are essential, as is...

  • Administrator

    2 weeks ago


    Bedford, United Kingdom Office Angels Full time

    **Administrator** **Bedford - Town Centre** **Monday to Friday 9am -5pm** **£11 per hour** **ASAP Start - Temp to Perm** Office Angels are currently recruiting for two Administrators, you will provide exceptional administrative support to the internal recruitment team. - You will be assisting with updating compliance, updating offer letters, transfers...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre...

  • Call Centre Operator

    2 weeks ago


    Bedford, United Kingdom Frontline Recruitment Full time

    **Are you Confident on computers and phones? Then we have the job for you! please call us on 01246 956666** **Working 5 out of 7 days, therefore will involve weekend working, £11 per hour.** **40 hours per week between the hours of 08:00am and 20:00pm.** We are currently seeking individuals to join an existing team of customer service handlers at our...

  • Administrator

    2 weeks ago


    Bedford, United Kingdom Pro Nursing Healthcare Ltd Remote Work Freelance Full time

    PRO Nursing Healthcare are currently seeking an Administrator to undertake an agency placement within a private Healthcare Unit in the Bedford area of Bedfordshire.This is a 3-month, Monday to Friday role, with strong chance of extending for the right candidate.The working hours are 9-5.The ideal candidate would possess the below attributes: * Call Centre...


  • Bedford, Bedford, United Kingdom BSC Education Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced individual to fill the role of Centre Manager at BSC Education Ltd. This is an exciting opportunity for someone who is passionate about delivering exceptional summer programmes.The successful candidate will be responsible for overseeing the smooth operational run of the centre, ensuring that all...


  • Bedford, United Kingdom Putnoe Medical Centre Full time

    We are looking for a Clinical Coder/ Administrator to be responsible for the summarising and to read code relevant information from patients clinical records onto the practice computer system The role of the clinical administrator is to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT) located in the Emergency Operation Centres (EOC) as part of the Frequent Caller Team. The post holder will be responsible for providing effective administration support across a wide range of services to the Frequent Caller Team. You will deal with enquiries from...

  • Call Centre Agent

    3 weeks ago


    Bedford, United Kingdom DTV Optimise Ltd Full time

    We are a people focused and dynamic contact centre with flexible working and permanent opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns. We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown an...

  • Administrator

    2 weeks ago


    Bedford, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Prison Healthcare Administrator to work at Yarl’s Wood IRC. We are seeking an individual who is enthusiastic, compassionate, flexible, and creative in their approach and can work alongside medical staff and the wider multi-disciplinary team to provide high quality and effective administrative support. You will be...

  • Call Centre

    7 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: - **Bonus after probation**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits** - **Enhanced sick pay**: - **Enhanced pay for family leave (Maternity/ Paternity etc)**: -...

  • Call Centre Agent

    7 months ago


    Bedford, United Kingdom DTV Optimise Ltd Full time

    We are a people focused and dynamic contact centre with **flexible working** and **permanent **opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns. We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown...


  • Bedford, United Kingdom Ministry of Justice Full time

    **Administrative Officer - 66078** **£21,775** **Bedford**: **Background**: Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts. Tribunals and other offices within HM Courts and Tribunals Service (HMCTS). Criminal Fines Collection and Enforcement responsibilities include the collection of...

  • Call Centre

    7 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: **- Bonus after probation** **- Extra day off on your birthday - Discounted hearing and eyecare benefits** **- Enhanced sick pay** **- Enhanced pay for family leave (Maternity/ Paternity etc)** **- WeCare...