Emergency Clinical Advice and Triage Centre

7 months ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre (EOC). A varied and busy role, the ECAT Assistants will take calls for clinical staff, relay messages, arrange appointments and take clerical notes for other staff.

You will have an NVQ Level 3 or equivalent education level and be a competent user of relevant Microsoft office packages including Word and Excel. At least 12 months experience within an administrative role and the ability to communicate effectively are essential. The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines.

Ensure contractual obligations; punctuality, attendance, attitude, flexibility.

Receive calls and input into Cleric, LowCode or other system.

Support CSD by managing calls into and out of the ECATC, identifying and passing to the correct MDT clinician and/or liaising with line managers.

Ensure GRS is updated weekly.

Act as contact point for the Clinical staff calling into the ECATC.

Input data using Cleric, LowCode, Microsoft or GRS as required to assist the function of the LowCode.

The successful applicant will provide effective administrative support to the Clinical Coordinator, Specialist Clinicians and other MDT Clinicians by taking routine calls, assisting with the administrative duties and requirements of the Emergency Clinical Advise & Triage Centre (ECATC). You will also receive calls from crews, other EOC staff, ECAT staff and other healthcare agencies to assist the clinical staff with information flow; message taking and general telephony administration.

Please see the attached job description and person specification for more details on the roles responsibilities.


  • Emergency Call Handler

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Bedford Our emergency call handlers are hardworking, enthusiastic and must process information quickly and...

  • Clinical Navigator

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Clinical Assessment Service (CAS) management team in the Emergency Operations Centre (EOC) at Norwich, Bedford or Chelmsford. This senior clinical role in CAS is responsible for professional, safe and effective clinical supervision of service delivery. You will directly manage a team of clinicians based within...


  • Bedford, United Kingdom HR GO Recruitment Full time

    Are you looking for a rewarding role, where you can have the chance to make a real difference? HRGO are currently recruiting for an Emergency Call Handler on behalf of the NHS based in Bedford. As an emergency call handler, you will take incoming emergency calls from the public and will need to be strong minded, calm and professional and have the ability...

  • Complex Case Lead

    1 day ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The post holder will be an experienced clinician who will provide management in dealing with frequent callers identified as having complex needs and/or are placing the highest level of demand on the Trust. The post holder will oversee all processes involved in dealing with those frequent callers who have complex needs that may require a patient specific...


  • Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Acute and Emergency Care Services are comprised of the following departments: Accident & Emergency (A&E), Urgent Treatment Centre (UTC), Same Day Emergency Care (SDEC), as well as additional acute assessment areas. These are clinical areas where there is an increased risk of exposure to infections, including but not limited to COVID19.A&E provides care for...

  • Eoc Clinical Advisor

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The Trust is looking to appoint Clinical Advisor EOC (Validators) to work in the Clinical Assessment Service in the Emergency Operations Centres in Bedford, Norwich & Chelmsford. We are looking for Paramedics, Nurses (Adult & Paediatric) and Mental Health Nurses. We are looking for full or part time permanent staff, for our permanent relief or Core...


  • Bedford, United Kingdom Reed Business Support Full time

    **Are you or someone you know looking for a dynamic call handling role with the Ambulance service?** We are delighted to be representing the East of England Ambulance Service Trust to find them Urgent Call Handlers to join their team in Bedford on a temp-to-perm basis.Training will start either in August or September. This is a hugely challenging but...

  • Emergency Dispatcher

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care? We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency...


  • Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    A&E provides care for those in the community / care homes with life-threatening emergencies, as well as minor injuries. The Urgent Treatment Centre provides fast medical treatment and advice for patients which are urgent but do not require a visit to A&E. They can also be used when you are unable to wait for an appointment with your GP. SDEC is the...


  • Bedford, Bedford, United Kingdom NHS Full time

    We are looking for an experienced Emergency Care Practitioner to join De Parys Group as part of our multidisciplinary team. In this role, you will contribute to delivering high-quality patient care and support the growth of our on-the-day emergency patient service.About UsOur priority is to provide exceptional clinical care to our patients. With over 38,000...


  • Bedford, United Kingdom Primary Care Careers Full time

    **About the Role**: Queens Park Group Surgery in Bedford is looking to welcome an experienced emergency care practitioner / paramedic into our busy practice. We are flexible and will consider part or full-time hours depending on the suitable applicant. The main responsibilities of the role include: - To urgently respond to referrals and providing...

  • Call Handler

    3 days ago


    Bedford, United Kingdom HR GO Recruitment Full time

    Hrgo are seeking an Emergency Call Handler based in Bedford. The role will be to answer operational calls that come into the EOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information intothe Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers...


  • Bedford, United Kingdom East London NHS Foundation Trust Full time

    We are looking for a creative, forward thinking and motivated senior clinician to join our friendly and professional multi-disciplinary Bedfordshire and Luton CAMHS Service. The post holder will be working as part of a team within our countywide CAMHS Triage Team. The post holder will undertake rapid triage and assessment for all referrals into the...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Are you highly competent with admin, organised and have administrative experience? We are looking for an administrator to join our Emergency Operations Centre (EOC) in Bedford The role will involve working closely with another member of the administration team and the management team to support the department. Microsoft Office skills are essential, as is...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, Bedford, United Kingdom Independent Practitioner Network Group Full time

    Job Description:Deliver high-quality clinical nursing services to doctors and patients, including chronic disease management, triage, vaccinations, wound care, health assessments, recall, cold chain management, and sterilization. Work in a fast-paced dynamic environment, supporting our medical teams to ensure seamless patient care. Provide clinical support...

  • Clinical Advisor

    6 months ago


    Bedford, United Kingdom TMPW for Hertfordshire and West Essex ICS Full time

    We are looking for 111 Clinical Advisors to work at Technology House, Ampthill Road, Bedford, MK42 9AZ. The role is an excellent opportunity to build on your **Nursing or Paramedic experience **and to continue to deliver outstanding patient care  **without the physical demand **of acute work. **What we can offer you in return**: A supportive working...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich. You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader...


  • Bedford, United Kingdom East London NHS Foundation Trust Full time

    Band 6 mental health practitioner to be part of Bedfordshire Mental Health Crisis Line 111 option 2, covering the Bedfordshire and Luton. East London Foundation NHS Trust working in partnership with Herts Urgent Care (HUC) NHS 111 to provide a Mental Health Crisis line for Bedfordshire and Luton 111 option 2. The Mental Health Clinical Advisors are required...

  • Call Centre

    7 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: - **Bonus after probation**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits** - **Enhanced sick pay**: - **Enhanced pay for family leave (Maternity/ Paternity etc)**: -...