Emergency Dispatcher

7 months ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

Can you remain calm and focused at times of pressure?

Can you make quick decisions and multitask?

Do you want to make a difference to patient care?

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

The next available course dates are scheduled for 7th May, which is an 11 day training course.

Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.

We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy, challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.

It is necessary that you have 5 GCSE’s at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.

This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

Emergency Dispatchers work as part of the wider Control Room team alongside Emergency Call Handlers, Team Leaders, Clinicians and the Management Team to deliver the best possible patient care and ensure high levels of standards and quality. A robust training and mentoring package is in place to ensure full support to the post holder.

If you require any further information or more specific information we do welcome informal discussions.

Please refer the to the Job Description and Person Specification for further and more specific role details.


  • Emergency Dispatcher

    7 months ago


    Bedford, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Emergency Dispatcher - Hammond Rd, Elm Farm Industrial Estate, Bedford, MK41 - Pay rate: £12.86ph - £20.58ph - Full time hours - Temporary to Permanent (12-week probation via agency) - Band: 4 - This is a fantastic opportunity to join Gi Group and work with our Public Sector client as an Emergency Dispatcher based in...


  • Bedford, United Kingdom HR GO Recruitment Full time

    Emergency Dispatchers HR GO have this rare and amazing opportunity for Emergency Dispatchers to work in an inbound Call Centre based in Bedford. This role is temp to Perm for the right person! You will be operating a computer system to manage and dispatch teams and vehicles to emergencies covering your local counties. This role will require you to be a...

  • Emergency Dispatcher

    21 hours ago


    Bedford, United Kingdom Total Assist Healthcare Group Full time

    **Emergency dispatchers required** To help meet the Trust’s objectives of providing high performance ambulance services to the communities it serves, by delivering or supporting: - Response Time Reliability - Clinical Effectiveness - Customer Satisfaction - Economic Efficiency To manage and initiate effective and efficient deployment and re-deployment...


  • Bedford, United Kingdom Matchtech Full time

    **Emergency Call Dispatcher - NHS - (Training Given) based in Bedford - working onsite** **Shift Work, 4 days on, 4 days off - 12 hours a day** **£11.53 an hour PAYE (weekdays), £14.99 an hour PAYE (evenings and Saturdays), £18.45 an hour PAYE (Bank Holidays and Sundays)**: - You will manage and initiate effective and efficient deployment and...

  • Ambulance Dispatcher

    21 hours ago


    Bedford, United Kingdom HR GO Recruitment Full time

    **Job Title**: Emergency Ambulance Dispatcher **Location**: Bedford **Hourly Pay Rate**: Weekdays 06.00 to 20.00 £11.53 Nights 20.00 to 06.00 and Saturdays £14.99 Sundays and Bank Holidays £18.45 **Qualifications** - 4 GCSEs at grade C or above (or an equivalent qualification) including English - RSA Level 3, (or equivalent keyboard...

  • Emergency Call Handler

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Bedford Our emergency call handlers are hardworking, enthusiastic and must process information quickly and...

  • Emergency Call Handler

    20 hours ago


    Bedford, United Kingdom Reed Business Support Full time

    **Are you or someone you know looking for a dynamic call handling role with the Ambulance service?** We are delighted to be representing the East of England Ambulance Service Trust to find them Urgent Call Handlers to join their team in Bedford on a temp-to-perm basis.Training will start either in August or September. This is a hugely challenging but...

  • Police Radio Agent

    7 months ago


    Bedford, United Kingdom CE Solutions Full time

    **Police Radio Agent - Dispatcher** **Are you the kind of person who wants to support your community and make a difference?** No two days are ever the same, each day you learn and expect the unexpected. At 477 square miles and with 664,500 people Bedfordshire is one of England’s smallest (yet most diverse), counties and faces complex crime challenges...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...

  • Call Handler

    2 days ago


    Bedford, United Kingdom HR GO Recruitment Full time

    Hrgo are seeking an Emergency Call Handler based in Bedford. The role will be to answer operational calls that come into the EOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information intothe Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers...

  • Nhs Call Handler

    2 days ago


    Bedford, United Kingdom Your World Healthcare Full time

    Your World Healthcare is currently recruiting a NHS Call Handler based in Bedford on a temporary basis. **NHS Call Handler** **Job Type**: Temporary **Sector**: Healthcare **Duration**: Temporary on going with no end date specified **Location**: Bedford **Travel**:No **Remote Working**: No **Band**: 3 **Pay Rates**: Pay rate Weekdays 06.00 to...

  • Call Handler Part Time

    7 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a relief Call Handler/Dispatcher who can work part time, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...

  • Call Handler

    7 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a Call Handler/Dispatcher who can work Full time hours, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    This advert is for vacancies in Clacton, Ipswich and Bury. Our vision - Outstanding care, exceptional people, every hour of every day #WeAreEEAST. You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day #WeAreEEAST. You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    You must be well organised, have attention to detail and the ability to prioritise and use your initiative. Full Time or Part Time hours are available. Office opening hours are Monday - Friday, 9am-5pm Part-Time hours could be considered as part days across the working week or full days for part of a week. Ideally you will have worked in recruitment...