Emergency Call Dispatcher

3 weeks ago


Bedford, United Kingdom Matchtech Full time

**Emergency Call Dispatcher - NHS - (Training Given) based in Bedford - working onsite**
**Shift Work, 4 days on, 4 days off - 12 hours a day**
**£11.53 an hour PAYE (weekdays), £14.99 an hour PAYE (evenings and Saturdays), £18.45 an hour PAYE (Bank Holidays and Sundays)**:

- You will manage and initiate effective and efficient deployment and re-deployment of ambulance resources, in response to requests for service from the public, healthcare colleagues and public safety agencies, and also in accordance with the system statusplan where appropriate._
**Duties & Responsibilities**:

- 1. Form part of a team of Dispatchers who each provide management of front-line Trust resources over a specific geographical area._
- 2. To manage and deploy resources to (and during), emergency, urgent and routine incidents in accordance with national and local policy, procedure and protocol. _
- 3. Manage and communicate with operational staff by assigning them to emergency, urgent and routine incidents and stand by points, using the system status plan as a guide to where resources should be positioned._
**Experience Required**
Ability to multitask
Good short term memory
Effective written & verbal communication skills.
Customer service experience with effective listening skills. 4 GCSEs with C and above grades in Maths and English
Strong IT skills & computer literate
Experience of customer service/call centre/logistics environment would be desirable but not essential



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