Emergency Call Handler

5 months ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you

We are looking for Call Handlers at our Emergency Operations Centre in Bedford

Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required
- Please note qualifications will need to be evidenced*

Answer operational calls that come into the EOC. Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible. Enter
information into the Computer Aided Dispatch (CAD) system accurately and
promptly. Provide pre-arrival advice to callers where appropriate.

EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need.

Working for East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

- Pay enhancement for out of hours shift working
- NHS Pension Scheme
- Free On-site parking
- Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service)
- Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services
- Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
- NHS & Blue Discount eligibility

Please see the attached Job Description and Person Specification for more detailed information around the role and requirements


  • Call Handler

    5 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a Call Handler/Dispatcher who can work Full time hours, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...

  • Call Handler

    5 months ago


    Bedford, United Kingdom Herts Urgent Care Full time

    TITLE -** Health Advisor** SALARY - £ 10.42- £14.69 LOCATION - Bedford When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has enabled us...

  • Spoc Call Handler

    5 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive...

  • Call Handler Part Time

    5 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a relief Call Handler/Dispatcher who can work part time, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...

  • Emergency Dispatcher

    5 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care? We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency...

  • Emergency Call Handler

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Full time

    Please see the attached Job Description and Person Specification for more detailed information around the role and requirements

  • Calleeast Advisor

    5 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Bedford, as aCALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services....

  • Security Dog Handler

    5 months ago


    Bedford, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Bedford area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...

  • Claim Handler

    5 months ago


    Bedford, United Kingdom Incident Management Solutions Ltd. Full time

    **Claim Handler (Deployment Team)** **Job Types**: Full Time. Permanent. Office based. Working hours: 37.5 hours per week Monday - Friday 08:45 am - 17:15pm. No weekends or Bank Holidays. **Would you like to join a growing successful, modern motor claims management company?** At Incident Management Solutions (IMS) we specialise in helping our clients...

  • Claim Handler

    5 months ago


    Bedford, United Kingdom Incident Management Solutions Ltd. Full time

    **Claim Handler (Tailored Solutions)** **Job Types**: Full Time. Permanent. Office based. Working hours: 37.5 hours per week Monday - Friday 08:45 am - 17:15pm. **Would you like to join a growing successful, modern accident management company?** At Incident Management Solutions (IMS) we specialise in helping our clients deal with the 'vehicle journey’...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre...

  • ER Case Manager

    4 weeks ago


    Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    Job Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...

  • ER Case Manager

    4 weeks ago


    Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    Job Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    This advert is for vacancies in Clacton, Ipswich and Bury. Our vision - Outstanding care, exceptional people, every hour of every day #WeAreEEAST. You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day #WeAreEEAST. You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    At the East of England Ambulance Service, we're seeking a highly skilled and experienced Commercial Contact Centre Supervisor to lead our team of Call Handlers. As a key member of our leadership team, you'll be responsible for ensuring the smooth operation of our contact centre, managing a team of skilled professionals, and providing exceptional customer...

  • ER Case Manager

    4 weeks ago


    Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...

  • ER Case Manager

    4 weeks ago


    Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...

  • Service Advisor

    5 months ago


    Bedford, United Kingdom HUC Full time

    We are looking forService Advisorsto join our Team at Bedford. As aService Advisoryou will be part a team working to make a real difference to our patients in support of the NHS. Our Service Advisors answer non-emergency calls from patients and healthcare professionals covering prescriptions and dental services and welfare checks for patients who are...