Emergency Call Handler

2 weeks ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you

We are looking for Call Handlers at our Emergency Operations Centre in Bedford

Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required
- Please note qualifications will need to be evidenced*

Answer operational calls that come into the EOC. Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible. Enter
information into the Computer Aided Dispatch (CAD) system accurately and
promptly. Provide pre-arrival advice to callers where appropriate.

EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need.

Working for East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

- Pay enhancement for out of hours shift working
- NHS Pension Scheme
- Free On-site parking
- Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service)
- Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services
- Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
- NHS & Blue Discount eligibility

Please see the attached Job Description and Person Specification for more detailed information around the role and requirements


  • Emergency Call Handler

    3 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Bedford Our emergency call handlers are hardworking, enthusiastic and must process information quickly and...


  • Bedford, Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for youWe are looking for Call Handlers at our Emergency Operations Centre in BedfordOur emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately...

  • 999 Call Handler

    2 months ago


    Bedford, United Kingdom Reed Business Support Full time

    We are currently recruiting for Call Handlers to join East of England Ambulance Service Trust in Bedford. **Pay rate**: £10.40 (day shifts), £14.39 (Saturday and night shifts), £17.57 (Sunday shifts) **Location**: Bedford **Start date**: Various start dates throughout 2023 **Hours**: 12-hour shift pattern rotating between days, night and weekends. You...

  • 999 Call Handler

    4 weeks ago


    Bedford, United Kingdom Reed Business Support Full time

    We are currently recruiting for Call Handlers to join East of England Ambulance Service Trust in Bedford. **Pay rate**: £10.40 (day shifts), £14.39 (Saturday and night shifts), £17.57 (Sunday shifts) **Location**: Bedford **Start date**: Various start dates throughout 2023 **Hours**: 12-hour shift pattern rotating between days, night and weekends. You...

  • 999 Call Handler

    1 week ago


    Bedford, Bedford, United Kingdom Reed Business Support Full time

    We are currently recruiting for Call Handlers to join East of England Ambulance Service Trust in Bedford.Pay rate: £10.40 (day shifts), £14.39 (Saturday and night shifts), £17.57 (Sunday shifts)Location: BedfordStart date: Various start dates throughout 2023Hours: 12-hour shift pattern rotating between days, night and weekends. You must be available to...

  • Call Handler

    3 weeks ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a Call Handler/Dispatcher who can work Full time hours, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The role of the SPOC Handler will be to provide basic and accurate assistance over the telephone using the appropriate software/triaging tools and, ensure the relevant information is passed to the correct Service providers, as appropriate. The position will require interaction primarily with health care professionals, emergency services, community...

  • Call Handler

    1 day ago


    Bedford, United Kingdom Herts Urgent Care Full time

    TITLE -** Health Advisor** SALARY - £ 10.42- £14.69 LOCATION - Bedford When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has enabled us...

  • Spoc Call Handler

    2 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service.


  • Bedford, United Kingdom HUC Full time

    When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an...


  • Bedford, United Kingdom HUC Full time

    When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an...


  • Bedford, United Kingdom HUC Full time

    When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an...


  • Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a relief Call Handler/Dispatcher who can work part time, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...


  • Bedford, Bedford, United Kingdom HUC Full time

    When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an...

  • Spoc Call Handler

    3 weeks ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive...


  • Bedford, United Kingdom HUC Full time

    TITLE Health Advisor SALARY £ 10.42- £14.69 LOCATION Bedford When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify...


  • Bedford, United Kingdom HUC Full time

    TITLE Health Advisor SALARY £ 10.42- £14.69 LOCATION Bedford When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify...


  • Bedford, Bedford, United Kingdom HUC Full time

    Job summary When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler...

  • Nhs 111 Call Handler

    2 weeks ago


    Bedford, United Kingdom Herts Urgent Care Full time

    As a **NHS 111 Call Handler** you’ll be the first point of contact for people calling the NHS 111 number. You’ll listen carefully to the symptoms that are being presented and put them in contact with the service that’s best suited to their needs. That might be helping to set up an appointment with their GP; or recommending that they speak to their...


  • Bedford, United Kingdom HUC Full time

    Job summary When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call...