Reception and Administration Supervisor

4 days ago


Bedford, United Kingdom Mercure Bedford Centre Hotel Full time

**Mercure Bedford Centre Hotel**

**Ready for a fantastic Opportunity? For our Front of House team we are looking for a Day/Night Reception Team Talent. What are you waiting for, Start a new chapter in your career with us**

**As a Receptionist, you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is delivered at all times.**

**Your role will also include**

As an Accounts Assistant, you will undertake a multi-faceted role that encompasses the co-ordination and collection of financial information and a variety of secretarial and general administration functions.

MAIN RESPONSIBILITIES Duties - Hotel Reception
- Friendly welcome and check in/out guests, ensuring they are happy and payment we secure payment.
- Reconcile credit card, cash and other transactions for your shift.
- Taking reservation requests and entering them in the system.
- Occasional Night Audit shifts including hotel credit card control & closing the day.
- Preparing the city ledger file for Accounts and send out the invoices. Duties - Accounts
- Ensure all invoices are received in the city ledger file and check the backup matches the invoice before transferring them in the system.
- Make sure bank payments received are allocated correctly.
- Chase clients for outstanding debt.
- Handle invoice queries.
- Ensures that Accor specific Financial Audit controls are in place and adhered to.
- Liaise and communicate with all Departmental managers
- Informs the General Manager of any deviations from policy by Cashiers that may come to his/ her attention.
- Ensure guest refunds are processed correctly all departments, with all supporting paperwork and required authorisations.
- Assist with the end of the month ensure that all Month End reports are ready and forwarded to the Financial Controller in a timely manner.
- Assist General Manager with reasonable requests.
- Assist other departments as the business requires.

**You take care of your guests and your colleagues. You are the face of Mercure Bedford Centre Hotel.**

**Salary**: From £10.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays

Ability to commute/relocate:

- BEDFORD: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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