Call Centre Agent

6 months ago


Bedford, United Kingdom DTV Optimise Ltd Full time

We are a people focused and dynamic contact centre with **flexible working** and **permanent **opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns.

We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown an active interest in work they do. You will be part of a dedicated team responsible for generating donations for the causes we represent. You may be new to this role or an experienced contact centre advisor but will relish the challenge of developing inspiring conversations with our donor base. Full training and support will be given to help you have inspiring conversations with these supporters and gain commitments to help make a difference.

After a period of training and coaching (we find a minimum of 8 weeks in the call centre is necessary), you will have the opportunity to work from home.

This is what we can offer:

- **Great pay** - OTE is £26,000 for a 40 hour week, pro-rata thereafter
- **Great incentives** - good performance is rewarded
- **Opportunity to progress** - Joining at Grade 1, there is opportunity to advance to Grade 4 with further opportunities to join the call centre management team
- **Great environment** - modern spacious office with breakout area.
- **Great Team** - we all work hard but enjoy what we do and have a great time.
- **Great Training** - lots of that so you’re great at what you do.
- **Great systems** - Cloud based easy peasy system.
- **Great location** - We're at the Pilgrim Centre with easy parking if you want to drive. There’s also a work form home option.
- **Varied role** - with over 30 clients there’s lots to learn and lots of different challenges.
- **Valued** - helping to raise money for great causes feels good. Honest. We and the charities we work for value everyone who helps.

Ideally you’ll have the following qualities we’re looking for.
- Strong communicator and relationship builder
- Confident and outgoing
- A great attitude
- A love for working as part of a team

Core opening hours are 9.00am to 8.00pm Mon-Fri, 10.00am to 5.00pm Sat & Sun with shift patterns within these opening hours. Shift lengths vary between 5 and 8 hours, you will be required to work a mixture of daytime, evening & weekend hours.

We are committed to equality, diversity, inclusion and to creating a working environment where everyone can be the best they can be, where they feel welcomed, are safe, free of harassment and discrimination.

DTV Optimise actively recruits for the following: Customer Service Agent, Sales Executive, Sales Representative, Call Centre Sales Agent, Sales Advisor, Telesales Executive, Call Centre Advisor, Charity Fundraiser.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


  • Call Centre

    6 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: - **Bonus after probation**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits** - **Enhanced sick pay**: - **Enhanced pay for family leave (Maternity/ Paternity etc)**: -...

  • Call Centre

    6 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: **- Bonus after probation** **- Extra day off on your birthday - Discounted hearing and eyecare benefits** **- Enhanced sick pay** **- Enhanced pay for family leave (Maternity/ Paternity etc)** **- WeCare...


  • Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

    Job OverviewWe are seeking a dynamic and experienced Customer Service Supervisor to join our team in the Contact Centre in Norwich. As a key member of our leadership team, you will be responsible for managing a team of Customer Service Representatives and ensuring that all operational calls are answered promptly and efficiently.Main Responsibilities:Lead and...

  • Police Radio Agent

    6 months ago


    Bedford, United Kingdom CE Solutions Full time

    **Police Radio Agent - Dispatcher** **Are you the kind of person who wants to support your community and make a difference?** No two days are ever the same, each day you learn and expect the unexpected. At 477 square miles and with 664,500 people Bedfordshire is one of England’s smallest (yet most diverse), counties and faces complex crime challenges...

  • Emergency Call Handler

    6 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Bedford Our emergency call handlers are hardworking, enthusiastic and must process information quickly and...

  • Contact Centre Agent

    5 months ago


    Bedford, United Kingdom Circle Loft Full time

    We are looking for Junior new business sales specialists to join our well established firm. You will work closely with the Senior new business consultants, to cold call and shedule meetings in thier diaries. With an interest in IT and cloud sales you will join with a 4 week training programe and a staggered target during the settling in...


  • Bedford, United Kingdom Fine and Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Bedfordshire - Bedford - Open Estate Agent | Lister/Valuer | Premium Homes Fine & Country Bedfordshire Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market across Bedfordshire. - What you...

  • Spoc Call Handler

    6 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive...

  • Call Handler

    6 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a Call Handler/Dispatcher who can work Full time hours, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...

  • Patient Administrator

    6 months ago


    Bedford, United Kingdom Circle Health Full time

    **Contact Centre Administrator** **Circle Integrated Care - Bedford** **Full Time - Permanent** **Salary: Up to £23,166.00 per annum** Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre...

  • Call Handler Part Time

    6 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a relief Call Handler/Dispatcher who can work part time, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...


  • Bedford, United Kingdom Advancing People Full time

    **Do you have previous experience working in a service management team or support centre?** **Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!** The overall purpose of this role is to process all service requests in a timely and efficient manner and to optimise the admin process. **Key...

  • Data Centre Operator

    6 months ago


    Bedford, United Kingdom Service Express Full time

    Service Express is looking for a talented professional who wants the opportunity to serve as a Data Centre Operator** **in our organisation. The Operator will provide IBMi and Intel Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service to our customers 24/7. The Operator will also manage the daily...

  • Patient Coordinator

    8 months ago


    Bedford, United Kingdom East London NHS Foundation Trust Full time

    Cauldwell Medical Centre is looking to recruit a Patient Coordinator on a one-year fixed term basis to their team. The Patient Coordinator will provide an effective ‘meet and greet’ service to patients and other visitors to the practice, they will handle calls and maintain the appointment system. They will also provide a care navigation function, using...


  • Bedford, Bedford, United Kingdom Service Express, Inc. Full time

    Key Responsibilities:Maintain the smooth operation of our digital infrastructure within two data centres and office facilities. Perform preventative and reactive maintenance on HVAC/CRAC units, electrical systems, CCTV, access control, fire detection, BMS, and more. Maintain accurate documentation for installations, migrations, and maintenance.What We...

  • Telesales Agent

    5 months ago


    Bedford, United Kingdom Circle Loft Full time

    We are looking for Junior new business sales specialists to join our well established firm. You will work closely with the Senior new business consultants, to cold call and shedule meetings in thier diaries. With an interest in IT and cloud sales you will join with a 4 week training programe and a staggered target during the settling in...


  • Bedford, United Kingdom haart Full time

    Are you looking to start an exciting career in Property? haart Estate Agents, Bedford are looking for a Trainee Property Manager to join their successful team. With fantastic training and great benefits such as a Company Car, apply now and join haart Estate Agents today!  Indtpm As a Trainee Property Manager at haart Estate Agents in Bedford ,...

  • Distribution Agent

    2 weeks ago


    Bedford, United Kingdom Expeditors Full time

    Job Description SUMMARY DESCRIPTION: To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Daily process and input of all customer orders and distribution...

  • Distribution Agent

    2 weeks ago


    Bedford, United Kingdom Expeditors Full time

    Job DescriptionSUMMARY DESCRIPTION:To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.Daily process and input of all customer orders and distribution...