Call Centre Agent

7 months ago


Bedford, United Kingdom DTV Optimise Ltd Full time

We are a people focused and dynamic contact centre with **flexible working** and **permanent **opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns.

We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown an active interest in work they do. You will be part of a dedicated team responsible for generating donations for the causes we represent. You may be new to this role or an experienced contact centre advisor but will relish the challenge of developing inspiring conversations with our donor base. Full training and support will be given to help you have inspiring conversations with these supporters and gain commitments to help make a difference.

After a period of training and coaching (we find a minimum of 8 weeks in the call centre is necessary), you will have the opportunity to work from home.

This is what we can offer:

- **Great pay** - OTE is £26,000 for a 40 hour week, pro-rata thereafter
- **Great incentives** - good performance is rewarded
- **Opportunity to progress** - Joining at Grade 1, there is opportunity to advance to Grade 4 with further opportunities to join the call centre management team
- **Great environment** - modern spacious office with breakout area.
- **Great Team** - we all work hard but enjoy what we do and have a great time.
- **Great Training** - lots of that so you’re great at what you do.
- **Great systems** - Cloud based easy peasy system.
- **Great location** - We're at the Pilgrim Centre with easy parking if you want to drive. There’s also a work form home option.
- **Varied role** - with over 30 clients there’s lots to learn and lots of different challenges.
- **Valued** - helping to raise money for great causes feels good. Honest. We and the charities we work for value everyone who helps.

Ideally you’ll have the following qualities we’re looking for.
- Strong communicator and relationship builder
- Confident and outgoing
- A great attitude
- A love for working as part of a team

Core opening hours are 9.00am to 8.00pm Mon-Fri, 10.00am to 5.00pm Sat & Sun with shift patterns within these opening hours. Shift lengths vary between 5 and 8 hours, you will be required to work a mixture of daytime, evening & weekend hours.

We are committed to equality, diversity, inclusion and to creating a working environment where everyone can be the best they can be, where they feel welcomed, are safe, free of harassment and discrimination.

DTV Optimise actively recruits for the following: Customer Service Agent, Sales Executive, Sales Representative, Call Centre Sales Agent, Sales Advisor, Telesales Executive, Call Centre Advisor, Charity Fundraiser.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


  • Call Centre Agent

    6 days ago


    Bedford, United Kingdom DTV Optimise Ltd Full time

    We are a people focused and dynamic contact centre with flexible working and permanent opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns. We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown an...


  • Bedford, United Kingdom Frontline Recruitment Full time

    **Are you Confident on computers and phones? Then we have the job for you! please call us on 01246 956666** **Working 5 out of 7 days, therefore will involve weekend working, £11 per hour.** **40 hours per week between the hours of 08:00am and 20:00pm.** We are currently seeking individuals to join an existing team of customer service handlers at our...

  • Call Centre

    7 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: - **Bonus after probation**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits** - **Enhanced sick pay**: - **Enhanced pay for family leave (Maternity/ Paternity etc)**: -...

  • Call Centre

    7 months ago


    Bedford, United Kingdom Specsavers Full time

    **Call Centre/Admin Assistant** **Store: Bedford Specsavers** **Hours: Full time - 37.5 hours a week to include regular weekends** **Benefits**: **- Bonus after probation** **- Extra day off on your birthday - Discounted hearing and eyecare benefits** **- Enhanced sick pay** **- Enhanced pay for family leave (Maternity/ Paternity etc)** **- WeCare...


  • Bedford, Bedford, United Kingdom Transformation Unit Full time

    About the RoleWe are looking for a skilled Healthcare Call Centre Representative to join our team. As a representative, you will be responsible for handling urgent and non-urgent cases, providing medical advice, and directing patients to the appropriate healthcare services.You will utilize our NHS Pathways Software to assess patient conditions and ensure...


  • Bedford, United Kingdom HR GO Recruitment Full time

    **Location: Bedford** **Sector: Emergency Call Handler** **Pay Rate: £10.40-17.05 depending on shifts** **Hours: Full time! Shifts on a rota. 24/7 365 role with a mixture of days, lates & nights. After training, a 4 on 4 off shift pattern will be used.** **Main duties**: - The first point of contact with telephone callers to the Trust - Respond to all...


  • Bedford, United Kingdom Reed Business Support Full time

    **Are you or someone you know looking for a dynamic call handling role with the Ambulance service?** We are delighted to be representing the East of England Ambulance Service Trust to find them Urgent Call Handlers to join their team in Bedford on a temp-to-perm basis.Training will start either in August or September. This is a hugely challenging but...

  • Police Radio Agent

    7 months ago


    Bedford, United Kingdom CE Solutions Full time

    **Police Radio Agent - Dispatcher** **Are you the kind of person who wants to support your community and make a difference?** No two days are ever the same, each day you learn and expect the unexpected. At 477 square miles and with 664,500 people Bedfordshire is one of England’s smallest (yet most diverse), counties and faces complex crime challenges...

  • Contact Centre Agent

    6 months ago


    Bedford, United Kingdom Circle Loft Full time

    We are looking for Junior new business sales specialists to join our well established firm. You will work closely with the Senior new business consultants, to cold call and shedule meetings in thier diaries. With an interest in IT and cloud sales you will join with a 4 week training programe and a staggered target during the settling in...


  • Bedford, United Kingdom Networkers Full time

    **Emergency Call Handler - NHS - (Training Given) Shift Work, 4 days on, 4 days off - 12 hours a day £10.40 an hour PAYE (weekdays), £13.62 an hour PAYE (evenings and Saturdays), £17.05 an hour PAYE (Bank Holidays and Sundays) Working in Bedford** You will form part of a team of Call Handlers who will normally provide the first point of contact with...

  • Emergency Call Handler

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Bedford Our emergency call handlers are hardworking, enthusiastic and must process information quickly and...


  • Bedford, United Kingdom Fine and Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Bedfordshire - Bedford - Open Estate Agent | Lister/Valuer | Premium Homes Fine & Country Bedfordshire Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market across Bedfordshire. - What you...

  • Spoc Call Handler

    7 months ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service. These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive...


  • Bedford, United Kingdom Reed Business Support Full time

    **The East of England Ambulance Trust in Bedford are seeking Emergency Dispatchers in response to requests for service from the public, healthcare colleagues and public safety agencies.** **This is a temporary to Permanent job opportunity, full training and support will be given. This is a 24/7 operation and therefore you will be required to be flexible,...

  • Call Handler

    7 months ago


    Bedford, United Kingdom Ambulance response services LTD Full time

    **Overview** Ambulance Response Services providing a range of Emergency and Non Emergency Services and are looking to expand our Operations Support team. We are looking for a Call Handler/Dispatcher who can work Full time hours, helping cover some of the shifts needed in the control room. The post is looking for someone who can be flexible with working...


  • Bedford, United Kingdom Reed Business Support Full time

    **The East of England Ambulance Trust in Bedford are seeking Emergency Dispatchers in response to requests for service from the public, healthcare colleagues and public safety agencies.** **This is a temporary to Permanent job opportunity, full training and support will be given. This is a 24/7 operation and therefore you will be required to be flexible,...


  • Bedford, United Kingdom Circle Health Group Full time

    Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one...


  • Bedford, United Kingdom Chalfont Careers Ltd Full time

    **ESTATE AGENT - BEDFORD - RUN YOUR OWN PATCH - BUILD A TEAM AROUND YOU - FINANCIAL SUPPORT FOR FIRST FEW MONTHS (does not need to be paid back) - NO UPFRONT COSTS TO YOU** **FIRST YEAR - Expected OTE £60K (you control your earnings; they are not capped!)** You’ll be in the driving seat - putting the power in your hands, you’ll be trusted to manage...


  • Bedford, United Kingdom Matchtech Full time

    **Emergency Call Dispatcher - NHS - (Training Given) based in Bedford - working onsite** **Shift Work, 4 days on, 4 days off - 12 hours a day** **£11.53 an hour PAYE (weekdays), £14.99 an hour PAYE (evenings and Saturdays), £18.45 an hour PAYE (Bank Holidays and Sundays)**: - You will manage and initiate effective and efficient deployment and...

  • Patient Administrator

    7 months ago


    Bedford, United Kingdom Circle Health Full time

    **Contact Centre Administrator** **Circle Integrated Care - Bedford** **Full Time - Permanent** **Salary: Up to £23,166.00 per annum** Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private...