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Customer Service Administrator

4 months ago

Darlington, United Kingdom XPO Full time

**Logistics done differently.**

Ready for a change? Looking for a role that can elevate your career? We are looking for someone like you.

We’re currently looking for a **Customer Service Administrator **to join our **Darlington **site (DL1 4XT).

As the Customer Service Advisor, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to ensure we meet our commitments and delight our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

**Pay, benefits and more**:
This role is on an hourly rate of £11.38 per hour (with overtime paid at £16.66 per hour). In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts as well as a cycle to work scheme, a workplace pension and many other perks

**Here’s what you’ll get up to**:

- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites, dealing with customer issues, communicating with drivers, providing ETAs, etc.

**What you need to succeed at XPO**:

- Previous experience within a transport/logistics organisation
- Excellent IT skills (Word, Excel, Outlook)
- Effective communication skills (verbal and written)
- Ability to work under pressure and react quickly to customer requirements
- Effective Customer Service Skills

**Be part of something big.**

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.