Customer Support Administrator

4 months ago

Darlington, United Kingdom Darlington Building Society Full time

Do you have experience working in an Administration environment? Are you brilliant with people? Do you pride yourself on being accurate and passionate about your work?

Then we have a great role for you

About the role:
We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of our customer support team based in our head office in Darlington

As a Customer Service Administrator, you will engage in conversations to find out your customer’s needs and provide information to our new and existing customers about mortgage and savings products. By getting to grips with our processes and policies you will assist in each part of the customer life cycle.

Your role will be an essential part of our back-office customer support team. Having valuable conversations with every customer, over the phone and through written communication. So, whether you are resolving a problem or giving general information, you’ll always place our customers’ needs at the heart of everything you do.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within the Darlington Building Society

We are looking for people who:

- Take pride in your work
- Enjoy meeting new people and providing support to customers and colleagues
- You like to solve problems & have good attention to detail
- Work well within a team and have a ‘one-team’ mindset
- Have excellent communication skills both written and verbal
- You want to learn something new in a supportive environment

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well-being. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

- Annual Bonus Scheme
- Performance Linked pay progression
- 10% Employee Contribution Pension Scheme
- 4 x Annual Salary Life Cover
- Employee benefits platform
- Health Care Cash Plan

PLUS MANY MORE

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation. Our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

Location: Darlington Head Office

(35 hours), Permanent

**Salary**: £20,021.10

For our Privacy Statement please see below:
Privacy - Darlington Building Society

**Job Types**: Full-time, Permanent

**Salary**: £20,021.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

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