Debt Recovery Officer

6 months ago

Bradford, United Kingdom Northern Trains Full time

**BUSINESS FUNCTION**:Commercial

**GRADE**:CS3

**SALARY**:£22,750 rising to £26,764 after 6 months in the role

**ROLE TYPE**:On Site/Hybrid

**HOURS**:35 per week

**Is ensuring financial compliance and fairness ‘Your Thing’?**
- We are looking for a highly motivated and tenacious individual, to join our Commercial team, to contribute towards Northerns debt recovery practices and contribute towards revenue growth.
- At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.

We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.

So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

**About the role**:

- As the Debt Recovery Officer, you’ll be tasked with reconciling monetary value from multiple sources, whilst managing administrative tasks and delivering excellent customer service.
- Working closely internal teams, external partners and industry stakeholders, you’ll play a pivotal role in accurately documenting, investigating and preparing all reported incidents for appropriate resolution.
- If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:

- This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

- Ensure documentation and records are maintained accurately and efficiently within specified timescales.
- Prepare bespoke statements and recover outstanding witness statements for court team; request reports/identify/match reports with control log. Direct investigation and request additional information as required to prepare court standard files.
- Attend Courts to give oral evidence and clerical assistance when required
- Prepare witness statements (general, internal & external)
- Reviewing of reports submitted by frontline staff and conducting routine investigations into offences committed on the Railway. Read responses to TIRs, take decision on next course of action, send responses to customers;
- Liaise with Customer Experience Centre in relation to complaints made by customers regarding DRPU function, offering guidance and instruction. Liaise with Revenue Management regarding amendments and additional witness statements
- Using a range of data from various sources (such as ticketing systems and CCTV) you will investigate, preserve and recover supporting evidence in order to build a successful case;
- Back office and front-end oversight of the Prosecutions system, dealing with faults and issues as identified
- General administration as required by DRPU processes, including answering of telephones and processing of payments
- Filing and archiving as required;
- Assessing and responding to passenger correspondence, complaints and disputes.

**About you**:

- You will be a results-driven person, with excellent written and verbal communication skills, as well as having outstanding organisation skills. You’ll also be a team player, with a willingness to learn and understand the needs of the business.
- We’re also looking for the following:

- IT literacy - able to use Microsoft Packages.
- A good understanding of Railway specific regulations would be desirable.
- Previous experience of working in a debt recovery environment is desirable.

**Our Benefits**:

- Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the st

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