Income Recovery Specialist
1 week ago
About Us
Incommunities is a leading social housing landlord, providing over 22,000 homes in the Bradford district. We strive to create great neighbourhoods with affordable and sustainable housing options.
We're looking for a dedicated Income Recovery Specialist to join our team. As an Income Recovery Specialist, you'll play a vital role in managing arrears and ensuring financial inclusion for our residents.
Salary
The annual salary for this position is between £31,870 and £35,519, depending on experience.
Job Description
Key Responsibilities:
- Manage and recover arrears from current and former tenants, including rent and lease payments, service charges, and miscellaneous debts.
- Conduct recovery actions, such as recharges and court proceedings, to minimize losses and ensure compliance with regulations.
- Assist in developing customer accounts to promote financial inclusion and prevent debt accumulation.
- Maintain accurate records and respond to tenant inquiries regarding account balances and debt obligations.
Required Skills and Qualifications:
- Prior experience in customer services, preferably within the housing sector, showcasing excellent communication and problem-solving skills.
- Ability to handle sensitive situations and conflicts with empathy and professionalism.
- Familiarity with IT systems and software, enabling effective management and data analysis.
- Strong organizational skills, flexibility, and adaptability to prioritize tasks and meet deadlines.
- A sound understanding of benefits applicable to tenants, with the ability to provide guidance on relevant options.
Benefits
- An annual leave entitlement of 28 days, increasing with service up to 32 days plus public holidays.
- The option to buy and sell annual leave, promoting work-life balance.
- A supportive culture valuing employee well-being, with access to exclusive discounts, training opportunities, and corporate health scheme membership.
- A hybrid working arrangement, allowing for flexible work arrangements.
- Cycle-to-work scheme and free parking on-site.
Why Join Us?
Incommunities is committed to creating an inclusive and diverse work environment. We recognize the value of menopause awareness and offer support to colleagues through our Menopause Friendly Accreditation. We welcome applicants from diverse backgrounds and encourage early application to avoid missing out on this opportunity.
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