Customer Account Advisor

6 months ago

Bradford, United Kingdom Anchor Full time

**Job Title: Customer Account Advisor**

**Location: Bradford (Hybrid working available following successful probationary period)**

**Salary: £26,100 per annum depending on experience**

**About Us**

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

**About the role**

**As a Customer Account Advisor, you will be responsible for;**
- Recovering debt from existing and former customers whilst delivering excellent customer service, in line with Anchor values.
- Identifying improvements in how we manage debt.
- Working closely with the financial inclusion team to support customers.
- Managing internal and external stakeholder relationships.
- Following policies and procedures relating to debt recovery.
- Maintaining excellent knowledge of debt recovery matters.
- Training and supporting your local teams to provide great service

**About You**

**If you have experience of**:

- Working in a customer focussed environment.
- Debt recovery processes for rented and homeownership tenures.
- Handling complex resident issues.
- Building and maintaining effective relationships with internal and external stakeholders.
- Handling confidential and sensitive information.
- Ability to work on own initiative but also be part of a high performing team

**It would be great if you also have**:

- Knowledge of relevant operational procedures in the management customer debt recovery.
- Clear understanding of critical areas of compliance and external regulatory legislation.
- Knowledge of the expectations of the of the Regulator of Social Housing
- Awareness regarding Safeguarding of vulnerable adults and the Mental Capacity Act

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

  • Customer Experience Advisor

    2 months ago

    Bradford, United Kingdom CV-Library Full time

    Job Title: Customer Experience Advisor Department: Customer Experience Hub Location: Bradford Salary: £24,000 per annum, rising to £25,000 after a successful probation About the Role: As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our...

  • Customer Experience Advisor

    3 months ago

    Bradford, United Kingdom Anchor Full time

    Job Title: Customer Experience AdvisorDepartment: Customer Experience HubLocation: BradfordSalary: £24,000 per annum, rising to £25,000 after a successful probationAbout the Role:As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our customers. You will also...

  • Customer Advisor

    5 months ago

    Bradford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.30pm** **UK Notional hourly rate £12.21 per hour** **B&Q Bradford Euroway store** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Experience Advisor

    6 months ago

    Bradford, United Kingdom La Redoute Full time

    **West Yorkshire An excellent opportunity for experienced Customer Experience Advisors to join La Redoute UK, a leading online retailer based in Bradford. **No evening or Sunday working!** Founded in 1837 in France, La Redoute came to the UK in 1995. Our roots were in traditional mail order fashion, but we are now at the forefront of digital retailing. If...

  • Customer Advisor

    6 months ago

    Bradford, United Kingdom Kirklees Active Leisure Full time

    Kirklees Active Leisure (KAL) is one of the most progressive Leisure Trusts in the UK and we're very proud of our achievements! We're continually developing ourselves and we invest heavily in our product and facilities to provide the best possible experience we can for our customers. We have over 3 million visits per year with an annual turnover more than...

  • Customer Services Advisor

    6 months ago

    Bradford, United Kingdom Anchor Full time

    Job Title: Customer Service Advisor - Complaints Department: Customer Experience Hub - Complaints Team Location: Bradford **Salary**: £21,685 per annum, pro rata, rising to £22,685 after a successful probation Job Purpose and Context: As a Customer Service Advisor in our Customer Experience Hub, you will play a pivotal role in managing and resolving...

  • Customer Advisor

    6 months ago

    Bradford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 8.30pm** **£10.60 per hour** **B&Q Bradford Euroway (On Euroway Trading Estate)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    5 months ago

    Bradford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **£10.60 per hour** **B&Q Bradford Euroway** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Services Advisor

    6 months ago

    Bradford, United Kingdom Anchor Trust Full time

    **Job Title: Customer Service Advisor** **Location: Bradford** **Salary: £21,865 whilst in probation rising to £22,935** **Contract Type: 6 months fixed term** **Hours: 37.5** **About Us** Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide...

  • Sales Advisor

    6 months ago

    Bradford, United Kingdom Page Personnel Full time

    Exciting Sales Advisor role based in Bradford - Brilliant benefits package available including a generous monthly bonus scheme **About Our Client**: Page Personnel are currently working with a reputable business, based in Bradford, who are looking for a Sales Advisor to join their growing business on a permanent basis. The client can offer some fantastic...

  • Christmas Customer Advisor

    5 months ago

    Bradford, United Kingdom Boots Full time

    Summary Job Reference: - 218705BR Bradford, Forster Square Fixed Term We are now recruiting Christmas Customer Advisors for our Bradford, Forster Square store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...

  • Christmas Customer Advisor

    5 months ago

    Bradford, United Kingdom Boots Full time

    Summary Job Reference: - 218264BR Bradford, Westfield Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Bradford, Westfield Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s...

  • Collections Customer Service Advisor

    5 months ago

    Bradford, United Kingdom Yorkshire Water Full time

    We are looking for passionate customer service advisors to come and join our team in the Collections Contact Centre. The roles are customer facing and we offer a starting salary of £22,962. We have a fantastic progression plan in place so you could earn up to £27,924 The hours will be between 09:30 - 18:00 Monday to Friday and alternative Saturday's...

  • Sales Customer Advisor

    6 months ago

    Bradford, United Kingdom JCT600 Full time

    **Sales Customer Advisor** **Job summary**: As a Sales Customer Advisor working at our BMW dealership in Bradford, you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom to...

  • Customer Service Advisor

    6 months ago

    Bradford, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **Bradford** **Start date - 22**nd** April** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of...

  • Sales Customer Advisor

    6 months ago

    Bradford, United Kingdom JCT600 Full time

    **Sales Customer Advisor** **Job summary**: As a Sales Customer Advisor working at our BMW/Mini dealership in Bradford you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom...

  • Customer Advisor

    6 months ago

    Bradford, United Kingdom Financial advice line Full time

    Money green consultancy is currently seeking an experienced and professional individual to join their team in Bradford as a Customer advisor working in the financial field. You may not know us, but our reputation is growing. We are a ethical business that believes that becoming debt free should be simple and affordable. Over the past year we have helped...

  • Customer Service Advisor

    5 months ago

    Bradford, United Kingdom Network Plus Full time

    **Customer Service Advisor** **Our Role** As a Customer Service Advisor, you will be responsible for delivering exceptional levels of customer service, including proactively contacting customers, making appointments, responding to queries and complaints. You will work closely with Yorkshire Water and Network Plus colleagues to deliver an outstanding...

  • Customer Services Advisor

    6 months ago

    Bradford, United Kingdom Anchor Full time

    Job Title: Customer Service Advisor Location: Bradford **Salary**: £24,0000 per annum rising to £25,000 after successful completion of a 6 months’ probation Contract Type: 12 Months fixed term Hours: 37.5 **About Us** Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people...

  • Customer Service/sales Advisor

    5 months ago

    Bradford, United Kingdom SMKD Full time

    We are recruiting for a fantastic Sales Advisor to join the SMKD team! Mainly Based In Bradford This role is Part Time Working Friday Saturday 10am-4:30pm We are looking for someone confident and passionate about providing an outstanding customer experience and truly represent the SMKD brand. This is an exciting opportunity to join our expanding company...