Cash Collections and Customer Care Officer
6 months ago
**Main Purpose of Job**:
We are looking for a Cash Collections Officer responsible for contacting a client base for the collection of outstanding debt and minimising debtor days. As part of a team, you will share the responsibility for handling customer queries and ensuring a prompt query resolution resulting in our customers receiving a good customer experience and improving business efficiencies.
**Main Duties**:
- Call customers for payment confirmation and ensure remittance processing.
- Follow up payment reminders. Must be able to keep accurate and well documented records of all enquiries / customer communication and ensure that all follow-ups are actioned in a timely manner.
- Administrative duties such as despatching invoices, copying invoices, following up reminder letters and providing statement of accounts to UFP (UK) Ltd, OfficeXpress Europe Ltd and Ergo customers.
- Escalate any problem accounts to the Cash Collections Manager when you believe all other avenues have been explored to minimise risk.
**Other duties to include**:
- Liaise with other departments to enable resolution of any issues arising from customer queries albeit customer services or accounts related.
- Communicate and liaise with couriers to deal with any issues regarding deliveries, returns, collections, proof of delivery etc.
- Ensuring company mail is despatched to the correct department once received.
- As reasonably required, you may be required to serve the company in some other capacity of a similar status in addition or in substitution for the job title specified above, taking into consideration business needs and your personal circumstances.
**Desirable skills**:
- Previous experience in a customer focused role or debt collection role.
- Willingness to learn.
- A team player.
- Confident on the phone.
**Other information**:
- 37.5 hour working week. (9.00am to 5.30pm).
- 20 days holiday, increasing a day per year after 2 years to a maximum of 25.
- Staff discount.
- Company pension scheme.
- Free on site car parking.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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