Customer Service Officer

3 months ago

Bradford, United Kingdom Justintime Resourcing Full time

**Customer Service Officer**

**Position**: Customer Service Officer (Service Delivery)

**Company**: Justintime Healthcare

**Location**: Bradford

**Salary**: Competitive

**Work Option**: Full-time or Part-time

**About Justintime Healthcare**:
Justintime Healthcare is a leading home care agency in the UK, dedicated to redefining care by prioritizing the individual needs of our clients. With over seven years of experience, we offer a range of services including domiciliary care, supported living, day centre services, and staffing solutions for care homes. Our commitment is to provide personalized care plans rooted in expertise and empathy, ensuring that each client receives tailored support to live happily and independently.

**Role Overview**:
We are seeking a highly motivated and experienced Customer Service Officer to join our team at our leading care agency in the UK. In this role, you will be an integral part of our service delivery unit, focusing on providing exceptional customer service and ensuring the smooth operation of our company. This is a permanent position directly employed by the company.

**Key Responsibilities**:

- Be an integral part of the service delivery team, supporting with all aspects of customer relations and service delivery, including covering shifts and assigning care staff to care homes.
- Actively contribute to the service delivery unit, ensuring the delivery of outstanding service to our clients.
- Serve as a key point of contact for clients, promptly addressing inquiries, concerns, or complaints with professionalism and empathy.
- Assist in developing and implementing customer service policies and procedures to enhance client satisfaction and retention.
- Participate in regular quality assurance checks to ensure compliance with regulatory standards and best practices in home care.
- Assist in coordinating staffing solutions for care homes, ensuring adequate coverage and addressing any staffing issues or concerns.
- Support in managing client accounts and billing processes, including invoicing and payment collection.
- Contribute to preparing regular reports on key performance indicators, such as client satisfaction scores, service delivery metrics, and staffing levels.
- Collaborate with other departments, such as accounts, digital marketing, business development and operations, to support overall business objectives.
- Participate in staff training and development initiatives to ensure high-quality service delivery and foster a positive work environment.

**Qualifications**:

- Experience in care, telesales, customer service will be an added advantage.
- Excellent communication and interpersonal skills, with the ability to handle sensitive situations and maintain confidentiality.
- Strong organizational and problem-solving abilities, with meticulous attention to detail.
- Proficiency in use of computer and Microsoft Office Suite.
- Familiarity with regulatory standards and best practices in health and social care services.
- Ability to thrive in a fast-paced environment, both independently and as part of a team.
- Compassionate and empathetic demeanour, with a genuine commitment to improving the lives of our clients and their families.
- Valid UK driving licence will be more suitable.

**Why Join Us**:

- Opportunity to work with a reputable and growing conglomerate.
- Competitive salary package with performance-based incentives.
- Comprehensive benefits package.
- Dynamic and collaborative work environment with opportunities for career advancement.
- Chance to make a significant impact and contribute to the success of Justintime Healthcare

Join Justintime Healthcare and play a vital role in ensuring the satisfaction and well-being of our clients while contributing to the success of our home care, care home staffing and Individuals care. If you have the skills and experience to excel in this position, we want to hear from you

**Job Types**: Full-time, Part-time, Temporary contract

Pay: £24,000.00-£27,000.00 per year

Expected hours: 20 - 40 per week

**Experience**:

- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Reference ID: JITCS0000123

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job Description**Job Title:** Senior Finance Officer**Job Summary:** We are seeking a highly skilled and experienced Senior Finance Officer to join our team at Service Care Solutions. As a Senior Finance Officer, you will play a critical role in supporting the delivery of financial services to our clients.Key Responsibilities:Develop and maintain good...

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job Description**Job Title:** Senior Finance Officer**Job Summary:** We are seeking a highly skilled and experienced Senior Finance Officer to join our team at Service Care Solutions. As a Senior Finance Officer, you will play a critical role in supporting the delivery of financial services to our clients.Key Responsibilities:Develop and maintain good...

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    **Job Summary**Service Care Solutions is seeking a highly skilled and experienced Senior Finance Officer to join their team. As a key member of the financial services department, you will play a crucial role in supporting the delivery of financial services and maintaining the Council's general ledger and other supporting financial records.**Key...

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    **Job Summary**Service Care Solutions is seeking a highly skilled and experienced Senior Finance Officer to join their team. As a key member of the financial services department, you will play a crucial role in supporting the delivery of financial services and maintaining the Council's general ledger and other supporting financial records.**Key...

  • Senior Finance Officer

    2 weeks ago

    Bradford, United Kingdom Service Care Solutions Full time

    **Job Summary**Service Care Solutions is seeking a highly skilled Senior Finance Officer to join their team in a local authority within Bradford. As a key member of the financial services team, you will be responsible for providing expert financial guidance and support to ensure the effective delivery of financial services.**Key Responsibilities**Develop and...

  • Senior Finance Officer

    2 weeks ago

    Bradford, United Kingdom Service Care Solutions Full time

    **Job Summary**Service Care Solutions is seeking a highly skilled Senior Finance Officer to join their team in a local authority within Bradford. As a key member of the financial services team, you will be responsible for providing expert financial guidance and support to ensure the effective delivery of financial services.**Key Responsibilities**Develop and...

  • Senior Finance Officer

    5 days ago

    Bradford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are currently recruiting on behalf of a local authority within Bradford, for a Senior Finance Officer to join their team Key Duties: To develop good working relationships with colleagues to support the delivery of financial services. To maintain specialised knowledge of various financial disciplines to support the work of the...

  • Senior Finance Officer

    6 days ago

    Bradford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are currently recruiting on behalf of a local authority within Bradford, for a Senior Finance Officer to join their team Key Duties: To develop good working relationships with colleagues to support the delivery of financial services. To maintain specialised knowledge of various financial disciplines to support the work of the...

  • Probation Service Officer

    6 days ago

    Bradford, United Kingdom Service Care Solutions Full time

    ### Job Summary We are seeking a skilled and experienced Probation Service Officer to join our team at Service Care Solutions. As a Probation Service Officer, you will play a vital role in supporting individuals with complex needs, working closely with partner agencies to address issues such as housing, drug dependency, and other probation-related...

  • Probation Service Officer

    6 days ago

    Bradford, United Kingdom Service Care Solutions Full time

    ### Job Summary We are seeking a skilled and experienced Probation Service Officer to join our team at Service Care Solutions. As a Probation Service Officer, you will play a vital role in supporting individuals with complex needs, working closely with partner agencies to address issues such as housing, drug dependency, and other probation-related...

  • Probation Service Officer

    2 days ago

    Bradford, Bradford, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Probation Service OfficerThis is a permanent, part-time role, working 3 days a week (22.5 hours) at a competitive salary of £17,230 per annum.Key Responsibilities:Work closely with AP residents, delivering group work activities, workshops, and pre-arrival and residential plans.Collaborate with partner agencies to address issues such as housing,...

  • Probation Service Officer

    2 days ago

    Bradford, Bradford, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Probation Service OfficerThis is a permanent, part-time role, working 3 days a week (22.5 hours) at a competitive salary of £17,230 per annum.Key Responsibilities:Work closely with AP residents, delivering group work activities, workshops, and pre-arrival and residential plans.Collaborate with partner agencies to address issues such as housing,...

  • Probation Service Officer

    2 weeks ago

    Bradford, United Kingdom Service Care Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Probation Service Officer to join our team at Service Care Solutions. As a Probation Service Officer, you will play a vital role in supporting individuals with complex needs, providing guidance and support to help them achieve their goals.Key ResponsibilitiesWork closely with residents, probation...

  • Probation Service Officer

    2 weeks ago

    Bradford, United Kingdom Service Care Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Probation Service Officer to join our team at Service Care Solutions. As a Probation Service Officer, you will play a vital role in supporting individuals with complex needs, providing guidance and support to help them achieve their goals.Key ResponsibilitiesWork closely with residents, probation...

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job OverviewService Care Solutions is seeking a highly skilled Senior Finance Officer to join their team in a local authority within Bradford. As a key member of the financial services team, you will play a crucial role in supporting the delivery of financial services and maintaining the Council's financial records.Key Responsibilities:Develop and maintain...

  • Senior Finance Officer

    2 weeks ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job OverviewService Care Solutions is seeking a highly skilled Senior Finance Officer to join their team in a local authority within Bradford. As a key member of the financial services team, you will play a crucial role in supporting the delivery of financial services and maintaining the Council's financial records.Key Responsibilities:Develop and maintain...

  • Senior Finance Officer

    7 days ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job OpportunityService Care Solutions is seeking a highly skilled Senior Finance Officer to support the financial services team within a local authority in Bradford.Key Responsibilities:Develop and maintain effective working relationships with colleagues to ensure the delivery of high-quality financial services.Stay up-to-date with various financial...

  • Senior Finance Officer

    7 days ago

    Bradford, Bradford, United Kingdom Service Care Solutions Full time

    Job OpportunityService Care Solutions is seeking a highly skilled Senior Finance Officer to support the financial services team within a local authority in Bradford.Key Responsibilities:Develop and maintain effective working relationships with colleagues to ensure the delivery of high-quality financial services.Stay up-to-date with various financial...

  • Probation Service Officer

    10 hours ago

    Bradford, Bradford, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Probation Service OfficerThis is a permanent, part-time role, working 3 days a week (22.5 hours) at a competitive salary of £17,230 per annum.Key Responsibilities:Work closely with AP residents, delivering group work activities, workshops, and pre-arrival and residential plans.Collaborate with partner agencies to address issues such as housing,...

  • Probation Service Officer

    8 hours ago

    Bradford, Bradford, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Probation Service OfficerThis is a permanent, part-time role, working 3 days a week (22.5 hours) at a competitive salary of £17,230 per annum.Key Responsibilities:Work closely with AP residents, delivering group work activities, workshops, and pre-arrival and residential plans.Collaborate with partner agencies to address issues such as housing,...