Customer Service Advisor
3 days ago
**Sales Administrator / Customer Service Advisor**
**£18,525**
**Office based Bradford - Onsite parking available**
**Monday - Friday 8:30am - 5pm**
**Permanent**
We are currently recruiting for a well established company who is looking for someone to join there amazing team working as a Sales Administrator on a permanent basis. This role would be perfect for someone who has previous customer service experience who is looking to grow their skill set and progress with a new career.
Your main responsibility within the role would be answering customer enquiries and accurately booking customer orders onto the company system.
**Duties**
- Answering incoming calls in a timely fashion
- Respond to customer queries/orders/complaints in a timely and thorough manner
- Accurate transfer of customer order data onto the company system
- Check availability of parts on sales orders and liaise with purchasing department and suppliers regarding any shortages
- Check incoming orders are correct and liaise with customers, engineering, purchasing, suppliers, and sales teams regarding any missing information
- Responsibility to ensure all customer orders receive order acknowledgements in a timely fashion
- Liaise with the service team to plan customer visits, installations, and calibrations
- General Administration and reporting on customer orders
- Responsible for administration of all customer returns
- Assisting the sales team & managers with travel, conferences, and customer hospitality requirements
- Produce weekly and monthly sales reports and key customer reports as deemed necessary
- Maintain sales department data such as price lists, databases, and general information
**Experience**
- Confident user of Microsoft office 365 including Excel
- Proven experience of providing a proactive and excellent customer service
- Good attention to detail
**In return the company will offer you**
25 days holiday plus bank holiday
Free onsite parking
Pension scheme
**Job Types**: Permanent, Full-time
**Salary**: £18,525.00 per year
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
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