Income Recovery Officer
7 months ago
**Based**: Bradford Office (BD11 1DR) with Hybrid working
**Hours**: Full-time, 35 hours/week, permanent (Monday to Friday)
**Salary**: £31,672
**About Us**
People come to work for Habinteg because they believe in what matters to us. As a Housing association that specialises in providing accessible and adaptable homes, inclusion drives all that we do. One in four people in this country is disabled and Habinteg provides and champions homes and neighbourhoods that everyone can share and enjoy. We have over 3200 homes across the country from Tyneside to Cornwall. We are a sector leader in promoting inclusive housing design and our in-house expert team, Centre for Accessible Environments (CAE) provides expert inclusion and accessibility training and consultancy to the housing industry and beyond.
**About the Role**
Do you enjoy a challenge? If so, do you want to join our income recovery team and make a real difference in peoples’ lives?
The role involves working in a small team in Bradford to manage income collection and arrears for the association’s tenants. Responsibilities include collecting rent, managing overdue payments, providing responsive service to tenants, and occasional travel for property visits or tenant meetings.
- Experience of working in debt recovery and giving benefit advice
- Working with Universal Credit claimants
- Experience of providing customer focused services and working with vulnerable customers
- Experience of visiting customers in a face-to-face service setting
**About You**
To excel in this role, you should have prior experience in income management within a housing association, including handling arrears at various levels and using PCOL systems. You should also be adept at managing complex rent accounting issues sensitively. It's important to have a current understanding of universal credit and housing benefit matters. While a housing-related qualification would be beneficial, it's not mandatory.
The post holder will possess excellent IT skills and be competent in the use of Microsoft office, particularly Outlook and Word, together with a positive attitude and an excellent work ethic. You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.
If you have any questions, please feel free to contact the HR department:
Tel**:0300 365 3100**
**Job Types**: Full-time, Permanent
Pay: Up to £31,672.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Bradford, BD11 1DR
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Income Recovery Officer
7 months ago
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