Customer Experience Administrator

6 months ago


Sheffield, United Kingdom Optima Health Full time

**Job Title**: Customer Experience Administrator
**Location**: Sheffield, S9 - near Meadowhall with great transport links
**Salary**: £22,010.56
**Contract Type**: Permanent
**Hours**: Full time 37 hours, Monday - Friday

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

**Main Duties and Responsibilities**
- This role will support reception cover on breaks, lunches and annual leave.
- Monitoring of targeted sample of calls and correspondence in line with quality standards, ensuring client's overall needs have been met.
- Identify skill gaps and service improvements
- Proactively contributing to and participating in calibration activities, delivering consistent quality assurance
- Review and log all complaints received.
- Dealing with complaints ensuring a complete understanding of the true nature of the case.
- Ensuring complaints are resolved efficiently, through case managment.
- Closing the complaints
- Managing all basic administration duties
- Produce and maintain a high standard of accuracy across any task undertaken.

**Experience, skills and knowledge required for the role**
- Excellent communication skills
- Administrator/Customer service experience is preferred
- Good attention to detail
- Solutions focused
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._


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