Customer Service Administrator

4 months ago


Sheffield, United Kingdom Optima Health Full time

**Job Title**:Customer Service Administrator
**Location**: Sheffield, S9 1BY
**Salary**: £23,795.20 per annum
**Contract Type**: Permanent
**Hours**: Monday - Friday, 40hrs per week

Right to live & work within the UK is required for this role.

**Role Summary**:
The Customer Service Administrator is responsible for the day-to-day servicing of occupational health cases on behalf of Optima Health for its clients. Through administrative processing, proactive updates and query handling the role holder will ensure contractual KPI's are hit, and a quality customer experience is delivered.

**Main Duties and Responsibilities**:

- To proactively support front line and administration processes and correctly log new management and self-referrals onto the case management system.
- Booking of and rescheduling of all types of appointments (OHP, OHA, Counselling, Physio and Technician) in line with KPI's.
- Actively chase older cases providing proactive updates to clients.
- Manage customer enquiries via telephone and all OH mailboxes ensuring queries are answered professionally in line with the customer charter.
- Manage complaints in line with Optima Health's complaint handling process.
- Requesting and chasing of GP/third party reports and medical records
- Provide administrative support for clinicians.

**Experience, Skills, and Knowledge Required for the Role**:

- Able to meet targets and deadlines and ability to work under pressure and against challenging timescales.
- Solutions focused with an eye for detail.
- Good IT / PC skills including Microsoft packages. Enthusiastic, proactive, and self-motivated

**What Can We Offer You?**
- Excellent training and development opportunities
- SAYE (Save As You Earn) scheme
- Access to PerkBox's wellbeing apps and discounts
- Health cash plan scheme including employee assistance programme, eye care test vouchers & flu jabs
- Company joint contribution pension scheme
- Buy and sell holiday scheme.
- 25 days annual leave + bank holidays.

**About Us**:
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._


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