Customer Resolution Expert

5 months ago

London, United Kingdom Bionic Services Ltd Full time

**Job Title**: Customer Resolution Expert

**Location**: London - Hybrid

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.

To support our continued growth and exciting plans, we’re looking for a Customer Resolution Expert to join our Customer Service department and own customer complaint processes and to ensure the best service in customer experience.

**The role**

We are looking for an experienced Customer Resolution Expert to join our customer resolution team. In this role, you will own your customer complaints and work persistently to resolve them. You will be a self-motivated individual who is skilled in evaluating a range of evidence to reach a conclusion. Following your investigation, you will decide on the most appropriate course of action to resolve the complaint ensuring a fair outcome is achieved for the consumer. You will be able to manage multiple cases and work to challenging timescales as well as provide feedback and recommendations to improve Bionics’ customer experience.

Our Customer Resolution Experts work hard to deliver a satisfactory conclusion for both the customer and Bionic, in accordance with the complaint-handling procedures and regulations. At Bionic, we pride ourselves on getting right to the root of our customer's issues, working relentlessly to resolve them, and delivering an excellent service experience.

**Day to Day responsibilities**:
As the Customer Resolution Expert your key responsibilities will be:

- Investigation and resolution of customer complaints to meet the expectations of our business and customer.
- Responsibility for each customer complaint and is accountability for customers end-to-end journey through the complaint process.
- Ensuring that each interaction with our customers exceeds their expectations.
- Confident dealing with challenging conversations.
- Proactively contact complainants, providing regular updates and details on what they can expect.
- Regular complaints reporting to key stakeholders.
- Identify and provide root cause analysis information to drive continuous improvement in the customer journey.
- Working towards targets such as complaint closures and response times.
- Working with compliance on ensuring we are working within the complaint regulation/policy.

**About you**:

- Confident presenting and summarising complex scenarios
- Confident in supporting team members, reviewing work, and delivering feedback.
- Enthusiastic with a positive / can do approach
- Motivated by providing high levels of customer service & complaint resolution.

**The Interview Process**
- Initial conversation with our Talent Acquisition Team
- 1st stage interview with the Hiring Manager

**About Bionic Group**

Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

**Benefits**

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme

Taking time away from work ️
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach

Financial wellbeing
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme

Recognition
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Lon

  • Customer Resolution Expert

    6 months ago

    London, United Kingdom Bionic Services Ltd Full time

    At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans, we’re...

  • Claims Resolution Expert

    7 days ago

    London, Greater London, United Kingdom Everpool Recruitment Full time

    Job Title: Claims Resolution Expert We are looking for a highly skilled Claims Resolution Expert to join our hybrid claims team in Newcastle under Lyme. As a key player, you will handle complex insurance claims and deliver exceptional customer experiences.About the Role:Handle a variety of insurance claims, from straightforward to complex cases.Be available...

  • Claims Resolution Expert

    2 days ago

    London, Greater London, United Kingdom AXA Group Full time

    Role Overview: As a Specialty Claims Professional, you will play a key role in resolving claims for our customers. You will work closely with the practice leader, underwriting team, brokers, clients, and experts to bring claims to resolution. Your responsibilities will include investigating and assessing liability, negotiating, settling, and defending...

  • Family Law Solicitor

    1 month ago

    London, Greater London, United Kingdom Resolution Full time

    Resolution is seeking a talented and ambitious solicitor to join their family law team. The ideal candidate will have a strong background in financial cases, with experience in handling high net worth and modest cases. The firm is looking for someone who is enthusiastic, hard-working, and dedicated to delivering exceptional results.The successful candidate...

  • Customer Resolution Expert

    2 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job DescriptionWe are seeking an experienced professional to fill the role of Customer Resolution & Info Manager, based in Wirral. This is a 1.5-month contract opportunity, with high potential for extension at the discretion of our client.Salary: £23.66 - £29.59 per hourAbout the RoleThis position involves close collaboration with elected members and...

  • Complex Problem Resolution Expert

    2 days ago

    London, Greater London, United Kingdom Premier Group Recruitment Full time

    Job Title: Complex Problem Resolution ExpertPremier Group Recruitment is seeking a highly skilled Complex Problem Resolution Expert to join their team in the City of London. This role offers an estimated salary of £55,000 - £70,000 per annum and provides an exciting opportunity to develop your skills and expertise in a dynamic and growing organization.The...

  • Senior Family Law Specialist

    1 week ago

    London, Greater London, United Kingdom Resolution Full time

    About the RoleWe are seeking a highly experienced Senior Family Law Specialist to join our team at Resolution in Islington, North London.As a key member of our private family department, you will be working with clients who require expert guidance on divorce and finance, separation, cohabitation, and private children law.With a strong background in private...

  • Expert ServiceNow Customer Experience Architect

    1 week ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...

  • Valuations Expert in Resolution

    1 week ago

    London, Greater London, United Kingdom Barclays Full time

    Job DescriptionWe are seeking a highly experienced Valuations Expert in Resolution to join our team at Barclays. As a key member of the Valuations in Resolution (ViR) team, you will play a vital role in maintaining BAU valuation capabilities for resolution scenarios.The ideal candidate will have a sound understanding of banking assets and liabilities,...

  • Risk Resolution Expert

    1 week ago

    London, Greater London, United Kingdom XL CATLIN Full time

    Risk Resolution Expert Job DescriptionXL CATLIN is known for solving complex risks for mid-sized companies, multi-nationals, and individuals. We are seeking a Risk Resolution Expert to join our Specialty Claims team. As an Associate Claims Adjuster, you will play a critical role in supporting the team by managing investigations, coverage analyses, and...

  • Law Firm Support Team Member

    1 week ago

    London, Greater London, United Kingdom Resolution Full time

    About the FirmResolution is a well-established and respected specialist family law firm in Chancery Lane, London.We pride ourselves on providing expert advice and support to high net worth individuals navigating complex family law issues, including financial and children-related disputes, domestic violence injunctions, and more.Why Join Us?We offer a range...

  • Conflict Resolution Expert

    1 week ago

    London, Greater London, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full time

    We are seeking an experienced Conflict Resolution Trainer to join our team at Remedy Recruitment Group Ltd/ TA Remedy Medical Solutions.The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience.As a Conflict Resolution Trainer, you will play a key role in developing and delivering training as part of ERP implementation...

  • Senior Family Law Solicitor

    4 weeks ago

    London, Greater London, United Kingdom Resolution Full time

    Family Law Solicitor Job SummaryWe are seeking a highly skilled and knowledgeable Family Law Solicitor to join our team at Resolution. The successful candidate will have a proven track record of providing excellent legal advice and guidance to clients in a family law setting.About the RoleProvide expert legal advice and guidance to clients on family law...

  • Claims Resolution Expert

    1 week ago

    London, Greater London, United Kingdom American International Group Full time

    Are you looking for a challenging role where you can use your skills and experience to make a real difference? As a Claims Resolution Expert at American International Group, you will have the opportunity to work on complex claims and develop your expertise in handling high-value losses.The estimated salary for this role is $125,000 - $155,000 per year,...

  • Complaints and Resolution Expert

    4 days ago

    London, Greater London, United Kingdom Equiniti Full time

    Why Join Our Team?At Equiniti, we are passionate about delivering exceptional service to our customers. As a Compliance and Resolution Expert, you will play a critical role in ensuring that our customers receive the highest level of service and that their complaints are resolved in a fair and efficient manner.We are committed to providing a supportive and...

  • Expert in Construction Dispute Resolution

    1 month ago

    London, Greater London, United Kingdom Maxim Recruitment Full time

    Job Title: Expert in Construction Dispute ResolutionJob Summary: We are seeking a highly experienced Expert in Construction Dispute Resolution to join our team at Maxim Recruitment. The ideal candidate will have a strong background in construction disputes, with experience in managing expert assignments, generating work through their network, and testifying...

  • First-Line Resolution Expert

    1 week ago

    London, Greater London, United Kingdom Cardonet Full time

    Job SummaryWe are looking for a highly skilled First-Line Resolution Expert to join our team and provide exceptional technical support to our clients.In this role, you will be the primary point of contact for many customers, resolving their technical issues promptly and professionally.Your working hours will be Monday to Friday 08.00-17.00.Strong technical...

  • Customer Service Specialist

    2 weeks ago

    London, Greater London, United Kingdom MTVH Full time

    Customer Resolution Coordinator RoleThis opportunity is ideal for a dedicated and customer-focused individual who wants to make a positive impact in resolving customer complaints.We are seeking a skilled Complaints Coordinator to join our team at MTVH, a housing association committed to serving people better every day. This fixed-term contract will last for...

  • Clinical Charge Resolution Expert

    1 week ago

    London, Greater London, United Kingdom Hca Cancer Network Full time

    Job Title: Clinical Charge Resolution ExpertWe are looking for a skilled Clinical Charge Resolution Expert to join our revenue assurance team at HCA Healthcare UK. This is a critical role that requires strong analytical and problem-solving skills to ensure the accuracy of patient accounts.About the RoleThis is a full-time position working 37.5 hours per...

  • Finance Director for Specialist Barristers' Chambers

    1 week ago

    London, Greater London, United Kingdom Resolution Full time

    Resolution is a nationally renowned barristers' chambers in the heart of London, boasting an impressive team of 46 expert lawyers, comprising 14 senior silks and 32 juniors.We are seeking a seasoned Finance Director to collaborate closely with our Senior Clerk and clerking team to provide comprehensive business and administrative support to all members...