Customer Resolution Expert
3 weeks ago
We are seeking an experienced professional to fill the role of Customer Resolution & Info Manager, based in Wirral. This is a 1.5-month contract opportunity, with high potential for extension at the discretion of our client.
Salary: £23.66 - £29.59 per hour
About the RoleThis position involves close collaboration with elected members and Members of Parliament to handle requests for information effectively. You will be responsible for designing and delivering training on complaints policies, procedures, and information responsibilities to staff and managers across Childrens Services.
- Liaise with elected members and senior managers to enhance service delivery.
- Develop annual measures and budgets for the Customer Resolution & Information Team.
- Manage team budgets, including employment of self-employed independent investigators.
You will also work closely with external organizations and the community to improve service delivery.
About You
We are looking for an individual with excellent communication skills, who can develop and implement effective processes for dealing with complaints and enquiries. Your experience in managing teams and working collaboratively to meet deadlines is essential.
- A relevant professional qualification or degree.
Responsibilities
- Review investigation reports to ensure compliance with Data Protection Act 2018 and GDPR.
- Deal with sensitive issues that may pose risk to the organization.
- Analyze information to identify patterns and trends, reporting to senior managers.
- Provide advice and guidance to staff, including practitioners and senior managers.
Requirements
- Availability to work immediately or on short notice.
- Right to work in the UK.
Working with Us
Brackenberry Ltd is committed to equality in the workplace and is an equal opportunities employer. We interpret your application as permission to submit your CV to this role, unless you advise us otherwise. If the role requires an enhanced DBS, your DBS must be through us or accompanied by a subscription to the DBS updating service.
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