Customer Resolution Expert
2 weeks ago
We are seeking an experienced professional to fill the role of Customer Resolution & Info Manager, based in Wirral. This is a 1.5-month contract opportunity, with high potential for extension at the discretion of our client.
Salary: £23.66 - £29.59 per hour
About the RoleThis position involves close collaboration with elected members and Members of Parliament to handle requests for information effectively. You will be responsible for designing and delivering training on complaints policies, procedures, and information responsibilities to staff and managers across Childrens Services.
- Liaise with elected members and senior managers to enhance service delivery.
- Develop annual measures and budgets for the Customer Resolution & Information Team.
- Manage team budgets, including employment of self-employed independent investigators.
You will also work closely with external organizations and the community to improve service delivery.
About You
We are looking for an individual with excellent communication skills, who can develop and implement effective processes for dealing with complaints and enquiries. Your experience in managing teams and working collaboratively to meet deadlines is essential.
- A relevant professional qualification or degree.
Responsibilities
- Review investigation reports to ensure compliance with Data Protection Act 2018 and GDPR.
- Deal with sensitive issues that may pose risk to the organization.
- Analyze information to identify patterns and trends, reporting to senior managers.
- Provide advice and guidance to staff, including practitioners and senior managers.
Requirements
- Availability to work immediately or on short notice.
- Right to work in the UK.
Working with Us
Brackenberry Ltd is committed to equality in the workplace and is an equal opportunities employer. We interpret your application as permission to submit your CV to this role, unless you advise us otherwise. If the role requires an enhanced DBS, your DBS must be through us or accompanied by a subscription to the DBS updating service.
-
Claims Resolution Expert
7 days ago
London, Greater London, United Kingdom Everpool Recruitment Full timeJob Title: Claims Resolution Expert We are looking for a highly skilled Claims Resolution Expert to join our hybrid claims team in Newcastle under Lyme. As a key player, you will handle complex insurance claims and deliver exceptional customer experiences.About the Role:Handle a variety of insurance claims, from straightforward to complex cases.Be available...
-
Claims Resolution Expert
3 days ago
London, Greater London, United Kingdom AXA Group Full timeRole Overview: As a Specialty Claims Professional, you will play a key role in resolving claims for our customers. You will work closely with the practice leader, underwriting team, brokers, clients, and experts to bring claims to resolution. Your responsibilities will include investigating and assessing liability, negotiating, settling, and defending...
-
Family Law Solicitor
1 month ago
London, Greater London, United Kingdom Resolution Full timeResolution is seeking a talented and ambitious solicitor to join their family law team. The ideal candidate will have a strong background in financial cases, with experience in handling high net worth and modest cases. The firm is looking for someone who is enthusiastic, hard-working, and dedicated to delivering exceptional results.The successful candidate...
-
Complex Problem Resolution Expert
3 days ago
London, Greater London, United Kingdom Premier Group Recruitment Full timeJob Title: Complex Problem Resolution ExpertPremier Group Recruitment is seeking a highly skilled Complex Problem Resolution Expert to join their team in the City of London. This role offers an estimated salary of £55,000 - £70,000 per annum and provides an exciting opportunity to develop your skills and expertise in a dynamic and growing organization.The...
-
Senior Family Law Specialist
1 week ago
London, Greater London, United Kingdom Resolution Full timeAbout the RoleWe are seeking a highly experienced Senior Family Law Specialist to join our team at Resolution in Islington, North London.As a key member of our private family department, you will be working with clients who require expert guidance on divorce and finance, separation, cohabitation, and private children law.With a strong background in private...
-
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeUnlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...
-
Valuations Expert in Resolution
1 week ago
London, Greater London, United Kingdom Barclays Full timeJob DescriptionWe are seeking a highly experienced Valuations Expert in Resolution to join our team at Barclays. As a key member of the Valuations in Resolution (ViR) team, you will play a vital role in maintaining BAU valuation capabilities for resolution scenarios.The ideal candidate will have a sound understanding of banking assets and liabilities,...
-
Risk Resolution Expert
1 week ago
London, Greater London, United Kingdom XL CATLIN Full timeRisk Resolution Expert Job DescriptionXL CATLIN is known for solving complex risks for mid-sized companies, multi-nationals, and individuals. We are seeking a Risk Resolution Expert to join our Specialty Claims team. As an Associate Claims Adjuster, you will play a critical role in supporting the team by managing investigations, coverage analyses, and...
-
Law Firm Support Team Member
1 week ago
London, Greater London, United Kingdom Resolution Full timeAbout the FirmResolution is a well-established and respected specialist family law firm in Chancery Lane, London.We pride ourselves on providing expert advice and support to high net worth individuals navigating complex family law issues, including financial and children-related disputes, domestic violence injunctions, and more.Why Join Us?We offer a range...
-
Conflict Resolution Expert
1 week ago
London, Greater London, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full timeWe are seeking an experienced Conflict Resolution Trainer to join our team at Remedy Recruitment Group Ltd/ TA Remedy Medical Solutions.The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience.As a Conflict Resolution Trainer, you will play a key role in developing and delivering training as part of ERP implementation...
-
Senior Family Law Solicitor
4 weeks ago
London, Greater London, United Kingdom Resolution Full timeFamily Law Solicitor Job SummaryWe are seeking a highly skilled and knowledgeable Family Law Solicitor to join our team at Resolution. The successful candidate will have a proven track record of providing excellent legal advice and guidance to clients in a family law setting.About the RoleProvide expert legal advice and guidance to clients on family law...
-
Claims Resolution Expert
1 week ago
London, Greater London, United Kingdom American International Group Full timeAre you looking for a challenging role where you can use your skills and experience to make a real difference? As a Claims Resolution Expert at American International Group, you will have the opportunity to work on complex claims and develop your expertise in handling high-value losses.The estimated salary for this role is $125,000 - $155,000 per year,...
-
Complaints and Resolution Expert
4 days ago
London, Greater London, United Kingdom Equiniti Full timeWhy Join Our Team?At Equiniti, we are passionate about delivering exceptional service to our customers. As a Compliance and Resolution Expert, you will play a critical role in ensuring that our customers receive the highest level of service and that their complaints are resolved in a fair and efficient manner.We are committed to providing a supportive and...
-
Expert in Construction Dispute Resolution
1 month ago
London, Greater London, United Kingdom Maxim Recruitment Full timeJob Title: Expert in Construction Dispute ResolutionJob Summary: We are seeking a highly experienced Expert in Construction Dispute Resolution to join our team at Maxim Recruitment. The ideal candidate will have a strong background in construction disputes, with experience in managing expert assignments, generating work through their network, and testifying...
-
Tax Dispute Resolution Expert
11 hours ago
London, Greater London, United Kingdom Warner Scott Recruitment Full timeJob Title: Tax Dispute Resolution ExpertAs a seasoned Tax Dispute Resolution Expert, you will spearhead the Research and Development offering within our firm. This exciting opportunity has arisen within our award-winning medium-sized company, Warner Scott Recruitment. You will be responsible for ensuring the successful delivery of the business plans and...
-
First-Line Resolution Expert
1 week ago
London, Greater London, United Kingdom Cardonet Full timeJob SummaryWe are looking for a highly skilled First-Line Resolution Expert to join our team and provide exceptional technical support to our clients.In this role, you will be the primary point of contact for many customers, resolving their technical issues promptly and professionally.Your working hours will be Monday to Friday 08.00-17.00.Strong technical...
-
Customer Service Specialist
2 weeks ago
London, Greater London, United Kingdom MTVH Full timeCustomer Resolution Coordinator RoleThis opportunity is ideal for a dedicated and customer-focused individual who wants to make a positive impact in resolving customer complaints.We are seeking a skilled Complaints Coordinator to join our team at MTVH, a housing association committed to serving people better every day. This fixed-term contract will last for...
-
London, Greater London, United Kingdom Resolution Full timeResolution is a nationally renowned barristers' chambers in the heart of London, boasting an impressive team of 46 expert lawyers, comprising 14 senior silks and 32 juniors.We are seeking a seasoned Finance Director to collaborate closely with our Senior Clerk and clerking team to provide comprehensive business and administrative support to all members...
-
Clinical Charge Resolution Expert
1 week ago
London, Greater London, United Kingdom Hca Cancer Network Full timeJob Title: Clinical Charge Resolution ExpertWe are looking for a skilled Clinical Charge Resolution Expert to join our revenue assurance team at HCA Healthcare UK. This is a critical role that requires strong analytical and problem-solving skills to ensure the accuracy of patient accounts.About the RoleThis is a full-time position working 37.5 hours per...
-
Quantum Dispute Resolution Expert
4 weeks ago
London, Greater London, United Kingdom HKA Birmingham Full timeAbout UsHKA is a leading global consultancy that specializes in risk mitigation, dispute resolution, and expert witness services. Our team of experts delivers solutions to public and private sector clients worldwide, providing insights that drive the best possible outcomes.Our ExpertiseWe offer advisory, consulting, and expert services to the construction,...