Member Services Co-ordinator
2 weeks ago
**Job title**: Member Services Co-ordinator
**Reporting to**: NRA Head of Membership & Office Services
**Number of Direct reports**: None
**Location**: Bisley
**Hours of work**: 40
**Overall Purpose of the role**:
**Key Result Areas**:
**Membership**
- Responding to initial enquiries
- Providing responses to general enquiries
- Promoting NRA / NSC services
**Affiliations**
- Responding to general enquiries from Clubs, Schools, Associations (CSAs)
- Inputting information for new SCC requirements for all CSAs
**Certification Assessments**
- Creating a programme of assessment days/dates
- Liaising with training team and armoury team to book assessments and firearm requirements
- Booking ranges for certification days
- Monitoring online booking system for certification assessments and circulating required reading materials to members.
**Events**
- Developing programme of Guest Days (8 per annum)
- Liaising with training team and armoury team to book instructors/coaches and firearm requirements for each event
- Booking ranges for agreed dates
- Monitoring online booking system for guest day bookings and circulating required information to members prior to events.
- Assisting with Shooting Club Day events when required.
**Personnel Specification**
- Strong administrative skills
- Pleasant, confident and engaging personality
- Good planner with an understanding of the impact of the requirements on the business
- IT literate and confident in using standard Office software including Excel and Word
- Keen eye for detail and desire to deliver service improvements
- Team player who can work independently
Salary range £18-22k
Closing date: Friday 20th January 2023
**Salary**: £18,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 2 years (preferred)
Work Location: One location
Application deadline: 20/01/2023
Reference ID: MEMBERSHIP ROLE
Expected start date: 27/02/2023
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