Customer Returns Co-ordinator

1 month ago

Woking, United Kingdom McLaren Applied Full time

**Purpose of the Role:
To Report, coordinate, and schedule the Service, upgrade, and repair of high-performance electronic products, ensuring maximum performance and minimum delay.

Report on status of all returns, alert any blockers and schedule where appropriate and then update the customer with status reports.

Customer Contact for customer returns, schedule, and failure reports.

Report where resource capacities are going to become overloaded and understand manufacturing routes whilst working in conjunction with other departments.

Reporting to the Production Test Operations manager you will be responsible for liaising with the production, purchasing, sales, project teams and the customer to achieve the successful and accurate coordination of resource for the customer returns.

**Role Dimensions:
The role will require commitment to deliver during peak periods or as customer demand to ensure key objectives and responsibilities are achieved.

**Principal Accountabilities**:

- Working within TSR to help the team by assigning, coordinating, and prioritising customer returns.
- Reporting status of customer returns to Test Operations Manager
- Reporting status of customer returns to Sales Admin/Accounts Team on a weekly basis or as required.
- Proficient writing customer reports for the customer returns at a technical level from the details given by the test team.
- Main customer contact for customer returns.
- Responsible for collating trends from returned units and liaising with production quality.
- Planning and scheduling of customer returns.
- Participates in production planning meetings with team leads.
- Participates in production team stand-ups.
- Review orders and identify component due dates to facilitate the accurate planning process for the deliveries of return products in line with business imperatives and customer requirements.
- Participate in the planning and scheduling for each production department according to previously established service sequences and lead times whilst ensuring maximum performance with minimum delay.
- Proactively address potential or actual material shortages with Purchasing to track and improve shortage dates.
- Liaise with the key stakeholders to monitor the progress and determine the status of assigned returns.
- Manage and communicate stakeholder requirements, resolve issues, and make decisions in line with business plans, ensuring own understanding of deliverables and that of the teams.
- Maintain close relationships with production team leads, and continuously improve the efficiency of Customer return products

**Knowledge, Skills, Qualifications and Experience**:

- Technical understanding of automotive/motorsport electronic components.
- Experience within the Motorsport/Automotive/Aerospace industries advantageous.
- IT skills, advanced excel capability and reporting skills are an advantage.
- Proven experience in a customer facing role.
- Have a high level of initiative and ability to work independently.
- Excellent organisational skills.
- Excellent attention to detail.
- Excellent time management.
- Ability to work well under pressure.
- Decisiveness.
- Demonstrate a high level of commitment to achieving objectives.
- Multitasking.
- Good interpersonal skills.
- Thrives in a fast paced challenging environment.
- Ability to fully contribute to the process of continuous improvements.
- Ability to entrench a collaborative approach to problem solving.
- Developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job expertise.

OWNERSHIP

OPENNESS

BRAVERY

INGENUITY

HUMILITY
- All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation._
- This job description may not detail all duties allocated to the post holder, nor cover duties of a similar nature which are commensurate with the role, which may from time to time be reasonably required by the relevant manager._
- McLaren Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. McLaren Applied are also members of the UK Government Disability Confident Scheme_

  • Activities Co-ordinator

    1 month ago

    Woking, United Kingdom Jackman's Lodge Full time

    General Description: - **Working a five day week to include every other weekend**: - This role is responsible for organizing and co-ordinating an activity programme in the Home and creating a stimulating environment in order to enhance the residents’ quality of life. **Key Responsibilities**: - **Identify the needs of each resident through the use of...

  • Activities Co-ordinator

    4 weeks ago

    Woking, United Kingdom Jackman's Lodge Full time

    General Description: - This role is responsible for organizing and co-ordinating an activity programme in the Home and creating a stimulating environment in order to enhance the residents’ quality of life. * Key Responsibilities: - Identify the needs of each resident through the use of resident care plans. - Co-ordinate the provision of activities, in...

  • Customer Care Co-ordinator/accounts Support

    2 weeks ago

    Woking, United Kingdom Churchill Contractors (UK) Limited Full time

    We are seeking a dedicated and multifaceted Customer Care Co-ordinator/Accounts Support to join our team. This role is crucial in ensuring our customers receive exceptional service, maintaining accurate financials records, and managing our social media. There is a key emphasis within this role to grow our chargeable works within customer care. Customer...

  • Office & Support Co-ordinator - Reach

    7 days ago

    Woking, United Kingdom Acosta Full time

    Office & Support Co-ordinator - ReachFull TimeTemporary **_Your next career starts with Acosta Europe._** **Acosta Europe** is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an **Office & Support Co-ordinator** to join our UK head office...

  • Office & Support Co-ordinator

    2 weeks ago

    Woking, United Kingdom Acosta Europe Full time

    Office & Support Co-ordinatorLocation: WokingSalary: CompetitiveContract Type: Fixed Term Contract - 1 year (Maternity Cover)Position Type: Full TimeAcosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support...

  • Internal Sales Co Ordinator

    1 month ago

    Woking, United Kingdom Jointing Tech Full time

    **Area of Responsibility**: The internal sales co-ordinator is responsible for maximising sales revenue from sales enquiries into the branch, as well as maintaining and developing relationships and revenue with existing client accounts. **Duties & Responsibilities**: - To carry out any reasonable duties as requested by the Regional Sales Director. - To...

  • Member Services Co-ordinator

    4 weeks ago

    Woking, United Kingdom National Rifle Association Full time

    **Job title**: Member Services Co-ordinator **Reporting to**: NRA Head of Membership & Office Services **Number of Direct reports**: None **Location**: Bisley **Hours of work**: 40 **Overall Purpose of the role**: **Key Result Areas**: **Membership** - Responding to initial enquiries - Providing responses to general enquiries - Promoting NRA / NSC...

  • Customer Team Member

    3 days ago

    Woking, United Kingdom Co-op Full time

    Working pattern: 6am to 12pm, Friday - Sunday. Role will also include working in our in-store bakery Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We’re looking for Customer Team...

  • Customer Team Leader

    5 days ago

    Woking, United Kingdom Co-op Full time

    Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to...

  • HR Services Co-ordinator

    1 month ago

    Woking, United Kingdom WWF Full time

    **Job details**: **Job reference** REQ000754 **Date posted** 24/04/2024 **Application closing date** 19/05/2024 **Location** Woking **Salary** £28,316 **Package** Hybrid Working **Contractual hours** 35 **Basis** Full time **Job category/type** HR **HR Services Co-ordinator**: **Job description** **This is a UK based contract and as such,...

  • Office & Support Co-ordinator (Contract)

    7 days ago

    Woking, Surrey, United Kingdom Acosta Europe Full time

    Office & Support Co-ordinator Location: Woking Salary: Competitive Contract Type: Fixed Term Contract - 1 year (Maternity Cover) Position Type: Full Time Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support...

  • Office & Support Co-ordinator (Contract)

    1 week ago

    Woking, Surrey, United Kingdom Acosta Europe Full time

    Office & Support Co-ordinator Location: Woking Salary: Competitive Contract Type: Fixed Term Contract - 1 year (Maternity Cover) Position Type: Full Time Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support...

  • She Support Co-Ordinator

    7 days ago

    Woking, Surrey, United Kingdom Acosta Europe Full time

    Office & Support Co-ordinator Location: Woking Salary: Competitive Contract Type: Fixed Term Contract - 1 year (Maternity Cover) Position Type: Full Time Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support...

  • She Support Co-Ordinator

    1 week ago

    Woking, Surrey, United Kingdom Acosta Europe Full time

    Office & Support Co-ordinator Location: Woking Salary: Competitive Contract Type: Fixed Term Contract - 1 year (Maternity Cover) Position Type: Full Time Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support...

  • Office & Support Co-ordinator - Reach

    4 days ago

    Woking, Surrey, United Kingdom Acosta Sales & Marketing Full time

    Office & Support Co-ordinator – ReachFull TimeTemporary Your next career starts with Acosta Europe. Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Office & Support Co-ordinator to join our UK head office team in...

  • Customer Team Member

    1 day ago

    Woking, United Kingdom Coop Full time

    **Customer Team Member** Location: The Star PH, Wych Hill, Woking, GU22 0EU Pay: £9.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 11pm and weekends, to be discussed at interview Full training given You...

  • HSSU Co ordinator

    4 days ago

    Woking, United Kingdom Nuffield Health Full time

    HSSU Coordinator Woking Hospital - Theatres | Sterile Services | Permanent Contract | Full Time Up to £24,000.00 per annum depending on experience 37.5 hours per week Our HSSU (Hospital Sterile Services Unit) plays a vital role in transporting sterile and disinfected surgical equipment to the local hospital network. Now, you can too. Join the UK’s...

  • HSSU Co ordinator

    5 days ago

    Woking, United Kingdom Nuffield Health Full time

    HSSU CoordinatorWoking Hospital - Theatres | Sterile Services | Permanent Contract | Full TimeUp to £24,000.00 per annum depending on experience37.5 hours per week Our HSSU (Hospital Sterile Services Unit) plays a vital role in transporting sterile and disinfected surgical equipment to the local hospital network. Now, you can too. Join the UK's largest...

  • HSSU Co ordinator

    5 days ago

    Woking, United Kingdom Nuffield Health Full time

    HSSU CoordinatorWoking Hospital - Theatres | Sterile Services | Permanent Contract | Full TimeUp to £24,000.00 per annum depending on experience37.5 hours per week Our HSSU (Hospital Sterile Services Unit) plays a vital role in transporting sterile and disinfected surgical equipment to the local hospital network. Now, you can too. Join the UK's largest...

  • Customer Team Member

    1 day ago

    Woking, United Kingdom Coop Full time

    **Customer Team Member** Location: The Star PH, Wych Hill, Woking, GU22 0EU Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6:00 AM, afternoons, late evenings until 11:00 PM and weekends, to be discussed at interview. Full training...