E-commerce Merchandise Coordinator

6 months ago

London, United Kingdom Michael Kors Full time

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
- "I FEEL really_ LUCKY
_to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me_ ACHIEVE
_my_ GOALS,
_but also that I CAN GIVE them a PLACE WHERE THEY can_ ACHIEVE
_theirs." _- MICHAEL KORS
- We have an exciting opportunity for a Ecommerce Merchandising Coordinator to join our team.

Department overview:
Established in 2016 the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspirations.

The brand is committed to delivering global revenues of €0.5bn from digital and channels over the next few years. Central to that growth is the Digital Commerce team located in London (UK), that currently manages eight localized transactional websites, servicing 50 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, UAE, South Africa, Russia and more.

Who You Are:
A commercial, detail-oriented person with strong organization, communication and management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently.

What You’ll Do:
The Ecommerce Merchandise Coordinator will support the Site Merchandisers to maximise sales and visitor conversion across all Michael Kors EMEA International E-commerce sites and channels via efficient planning and coordination of all activities to launch product and to optimize the
- Support and implement site merchandising strategies based on collective evaluations of defined KPIs, to agreed timescales.
- Coordinate with cross functional teams to gather all necessary data for product to go live and coordinate EU-only merchandise with US partners to ensure all stocked products are online in time and in full.
- Manage tracking documents for product not on site communicating and following up on any delays or missing information to ensure the timely launch of newness to the sites.
- Support the site merchandisers to effectively manage all product upload activities for the websites.
- Complete weekly website reviews and audits to ensure the highest standards of excellence, consistency and optimised performance across all sites and channels
- In partnership with the site merchandisers, ensure that all products are merchandised within the correct categories, and commercially presented online.
- Support with continual review of customer experience highlighting improvement opportunities across all aspects of the user journey and user experience
- Proactively develop and maintain an effective working relationship with the US web merchandising team and web production teams
- Ensure a clear and consistent flow of communication
- Continually collaborate, share best practice and identify conversion driving opportunities.
- Support with daily and weekly reporting against site metrics and key KPIS, ensuring actions can be take each week to drive incremental conversion and therefore sales opportunity
- Produce ad-hoc and post event analysis of all site key activities, identifying actionable insights

You’ll Need to Have:

- At least 1 years of experience in an e-com site merchandising role ideally within an international retail environment
- Strong analytical and numerical skills
- Experience of extracting and utilising data from a web metrics tool (Ideally Adobe Omniture)
- Strong PC Skills - Advanced Excel, Word, Powerpoint

We’d Love to See:

- Team player with a positive 'can-do' attitude
- Highly organised with excellent attention to detail
- Ability to multi-task and meet simultaneous tight deadlines
- Results driven
- Confident communicator, both verbally and written
- A problem-solver who can confidently present options to resolving issues
- Passionate about ecommerce and the customer experience
- Energetic and enthusiastic - has a sense of urgency
- Excellent communications, interpersonal and time management skills with the ability to quickly build effective relationships

We are an Equal Opportunity Employer M/D/F/V

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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