Merchandiser, Digital Commerce

5 months ago

London, United Kingdom Michael Kors Full time

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
- "I FEEL really_ LUCKY
_to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me_ ACHIEVE
_my_ GOALS,
_but also that I CAN GIVE them a PLACE WHERE THEY can_ ACHIEVE
_theirs."_
- MICHAEL KORS
- Kors is always interested in hearing from talented, globally minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then #korscareers would love to hear from you

We have an exciting opportunity for a/an Merchandiser, Digital Commerce in our London office.

Department Overview:
Established in 2016 the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspirations.

The brand is committed to delivering global revenues of €0.5bn from digital and channels over the next few years. Central to that growth is the Digital Commerce team located in London (UK), that currently manages eight localized transactional websites, servicing 50 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, UAE, South Africa and more.

What You’ll Do:
The Ecommerce Site Merchandiser will maximise sales and visitor conversion across all Michael Kors EMEA International E-commerce sites and channels via effective site merchandising, content planning and detailed analysis for your section of categories.
- Execute site merchandising strategies based on collective evaluations of defined KPIs, to agreed timescales
- Supporting the management of the e-commerce content calendar for your categories, for each e-commerce site.
- Ensure each planner is completed in a timely manner and all changes and updates are communicated to relevant stakeholders.
- Effectively manage all product upload activities for the websites. Coordinate with cross functional teams to gather all necessary data for product to go live and coordinate EU-only merchandise with US partners to ensure all stocked products are online in time and in full.
- Complete weekly website reviews and audits to ensure the highest standards of excellence, consistency and optimized performance across all sites and channels
- Ensure that all products are merchandised within the correct categories, and commercially presented online, working with US counterparts to influence EU specific requirements.
- Support the cross functional management of the customer experience with a continuous review of improvement opportunities across all aspects of the user journey and user experience
- Oversee the optimization of the on-site search, and intelligent recommendations.
- Proactively develop and maintain an effective working relationship with the US web merchandising team and web production teams
- Ensure a clear and consistent flow of communication
- Continually collaborate, share best practice and identify conversion driving opportunities.
- Report Daily/weekly against site metrics and key KPIS, ensuring actions can be take each week to drive incremental conversion and therefore sales opportunity
- Produce ad-hoc and post event analysis of all site key activities, identifying actionable insights.
- Supporting the Concession Co-Ordinator to ensure products are loaded and displaying on partner sites following the critical path.
- Overseeing the coordinators’ day to day tasks, providing support and training.

You’ll Need to Have:

- Extensive experience in an e-com site merchandising role ideally within an international retail environment.
- Strong analytical and numerical skills
- Advanced skillset for extracting and utilising data from a web metrics tool (Ideally Adobe Omniture)
- Experience managing e-com toolsets such as Reflektion (recommendation tool), Dynamic Yield, Endeca, Salesforce (desirable) an advantage.
- Strong PC Skills - Advanced Excel, Word, Powerpoint

We’d Love to See:

- Collaboration
- Communication
- Drive Results
- Entrepreneurial spirit
- Functional Skills

MK Perks:
Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer:

- Cross-brand Discount
- Exclusive Employee Sales
- Paid Parental Leave
- Generous Holiday Schedule and Vacation Days
- Summer Fridays
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Hybrid working (3 days a week in the office)
- Flexible working hours
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
- #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
- Pension scheme
- Healthcare and life insurance
- Gym discount
- And much more

To know more a

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