Customer Support Representative
2 weeks ago
An exciting opportunity has arisen within FO> that requires a suitably qualified and professional individual to join our customer support team. This role has a general function to ensure flexibility and business continuity within our commercial function.
**Responsibilities**:
- To be the first point of call for all customer queries regarding quotations.
- Build and maintain strong relationships with internal and external customers.
- Ensure that customer claims and complaints are resolved fairly, effectively, accurately, and timely, and in accordance with consumer laws.
- Collaborate with other departments within the organisation to execute orders.
- Monitor and track lead-time, order/production status and keep customers updated.
- Provide status updates when requested.
- Assist in the development of improvement plans in response to customer feedback.
**Qualifications**:
- Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
- Excellent IT skills including high proficiency in Microsoft Suite.
- Strong verbal and written communication, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines with the ability to work well under pressure.
- Commercially astute, with experience in technical sales, is desirable.
- Detail orientated, able to work with figures, calculations, and technical drawings.
- Ability to read and understand technical drawings is desirable.
- Experience using SAP desirable.
Some of your Benefits
Company events: Events to built teams and relationships prime for accomplishment
Company pension: Save for retirement with the company's help
Diversity & Inclusion: Enter a diversity-driven world of innovation
Easily reachable: Easy, low-stress access by car or public transport
Training / Career development: Programs to supercharge skills and expertise
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer support: 1 year (preferred)
- sales: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 06/03/2023
Reference ID: RQ42513
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