Internal Sales Representative

3 weeks ago


Port Talbot, United Kingdom Hays Specialist Recruitment Limited Full time

Internal Sales Representative based in Port Talbot
**Your new company**
A manufacturing and distribution company looking for an Internal Sales Representative to join their team. My clients have developed a strong and secure customer base across the UK and abroad. They pride themselves on working closely with key players in themarket to form mutually beneficial partnerships. They insist on working hard at all levels so that the customer enjoys the highest possible level of customer service.
**Your new role**Prepare quotations
- Prepare and issue quotation following the internal process chart
- Record customer information and quotation data on the internal Database
- Develop and maintain a functional exchange of information with Supply & Logistics Department to ensure customers are aware of estimated lead times, delivery dates and progress of manufacture
- Follow up on quotations and assess where improvements might be made to secure the order

Process orders
- Liaise with logistics for delivery forecasts
- Liaise with Design and the customer to ensure that design and specification documents are correctly signed and approved
- Complete and issue order acknowledgements and related sales documentation

Dealing with customer queries
- Monitor website traffic via LiveChat and intervene where prudent to do so: respond to, log and resolve any LiveChat derived queries with the input of other departments
- Record details of new/potential customers
- Liaise with Design, Production and Supply & Logistics to give accurate and up-to-date feedback

Support External Sales People and Distributors
- Provide regular feedback to Sales Staff on state of enquiries/orders
- Research and collate market intelligence reports on Local Authorities, major contractors, new market segments and competitors
- Weekly/monthly compilation and publication of sales/orders and invoicing performance by customer/distributor/zone/market etc...
- Maintain and update company website

**What you'll need to succeed**
- IT literate, able to use Word, Excel, and Outlook
- Able to collect and organise numerical and textual information accurately and communicate effectively with internal and external customers
- Able to research and collect information from customers, online resources, documents and identify and communicate key issues and factors both internally and externally
- Understand when and how to challenge self and others' performance and behaviours in order to improve the team's potential to achieve the aims and objectives of the team

**What you'll get in return**
- 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm on Friday.
- £24,000 pa
- Flexibility to work shorter hours if required (Pro-Rata)

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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