Workflow Administrator

7 months ago


Liverpool, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 345337**Salary**:

- £28,000 - £33,600- National: £28,000-£29,400; London: £32,000-£33,600**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - STARS - Performance Reporting & Analysis Unit (PRAU)**Type of role**:

- Administration / Corporate Support
- Business Management and Improvement**Working pattern**:

- Full-time, Part-time, Compressed hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Croydon Estate; Liverpool - The Capital; Sheffield - Vulcan HouseAbout the job

**Job summary**:
The Home Office is the lead government Department for immigration and passports, crime, police, fire, and counter terrorism - significant issues which are at the heart of the agenda of HM Government. The challenges and opportunities the Department faces are significant and rapidly changing in the global environment in which we operate. Strong analytical advice is needed to navigate these challenges, and the Home Office has a reputation for putting analysis at the heart of decision-making.

Part of the Home Office Analysis & Insight (HOAI) directorate, the Performance Reporting & Analysis Unit (PRAU) provides reporting and analysis of performance for the Migration & Borders (M&B) Mission and associated operational Capabilities. We support Ministers, the Executive Committee, Policy and Operational leads and other analytical functions with the management information (MI) that they need, as well as producing data for publication and other forms of external release. The Unit also provides advice and support to others in the Department on how to make best use of performance information and is leading on the transformation of MI systems and capabilities.

With the M&B Mission and Capabilities, PRAU is leading a significant technology and process transformation to enhance the way that MI services are delivered. This involves investing in three key areas as part of developing the M&B MI service: data and technology development; MI teams aligned to the Mission and Capabilities who provide MI services to the customers of MI relating to those areas; and a “hub” which provides guidance, standards, and support to MI-producing teams.

This role provides an opportunity to work in a fast-paced environment, which is inclusive by instinct, engaging with high profile business and projects to understand and support the delivery of MI requirements both short and long term. It also provides an opportunity to understand first-hand how the different parts of the Home Office, and external bodies, use and interact with key performance information.

**Job description**:
The Workflow Administrator role aligns to the Business Analysis profession, meaning you will have a good understanding of business analysis skills and techniques. You will primarily be providing a vital link between the PRAU and their customers, demonstrating strong stakeholder management capabilities to forge strong working relationships with PRAU analysts and customers alike.

In taking up this role, in the first instance you will work closely with the Workflow Manager to provide exceptional customer service and support the establishment of a new front door portal and demand process. You will ensure that MI Requests are reviewed and triaged accurately, requiring Business Analysis excellence and coordination between Customer Facing MI Teams, MI Customers and numerous M&B stakeholders. You will oversee and manage the demand for ad-hoc requests, supporting MI Teams to ensure that repeat requests are built into MI Products where valuable.

You will also act as first-line support for the MI request process, offering customers guidance on completing the Request Form and provide customers with updates on the progress of their request through the demand process. It might be expected that you will also support customers in directing them to the relevant team when required and offering first-line fixes to common MI product issues by utilising knowledge articles and guides.

You will build and lead your stakeholder relationships, forming strong working relationships with colleagues within PRAU and elsewhere across HOAI. You will develop an understanding of the different MI Teams and their remits to ensure efficient and effective triage of requests. You will be encouraged to challenge constructively and act as a critical voice to stakeholders and delivery colleagues to achieve solutions that are fit for purpose.

**Responsibilities**

Your main day-to-day responsibilities will be:

- Proactively reviewing and triaging MI requests and issues that have been submitted via the Front Door to the relevant Spoke team
- Supporting customers through the submission process as required including contacting customers to gather additional detail for requests when required
- Providing customers with a contact point for the service, offering exceptiona


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