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Change of Tenancy Advisor

4 months ago

Peterlee, United Kingdom Everflow Full time

**Job title: Change of Tenancy Advisor**

**Job type: Full time - 37.5 hrs per week**

**Salary: £24,000 plus bonus**

**Hours of work: 37.5 hrs per week (9:00am - 5:00pm, Monday - Friday)**

Everflow is the fastest growing water retail company in the UK, with a focus on SME businesses. We've grown rapidly over the last seven years and are continuing to grow which means we need more brilliant people to join our teams

We are looking for experienced, dynamic collectors to join our growing team.

We have an opportunity for an experienced Change of Tenancy Advisor to join our Collections and Recovery Team.

**Main responsibilities**:

- Being the first point of call for customers moving in or out of a business premises supplied by Everflow
- Ensure accounts are closed accurately for outgoing customers
- Utilising various platforms to track down and setting up new accounts for incoming tenants
- Dealing with inbound and outbound calls to customers
- Dealing with third party agencies
- Objection handling
- Listening to the customers’ needs
- Managing and prioritising workload on a daily basis
- Any other duties reasonable expected of you within your role

**What we're looking for**:

- Exceptional attention to detail
- The confidence to talk to lots of business owners every day
- The enthusiasm to overcome challenges and talk about Everflow with passion and pride
- Strong relationship building skills to instantly build a rapport with a wide variety of people
- The right attitude to enjoy the test of closing a sale and working to targets
- UK Water or other utility industry knowledge (desirable)
- Working to a high standard with good timekeeping
- Ability to prioritise and manage own workload
- The ability to cope well under pressure
- Self-motivated and a team player
- IT Literacy (Microsoft Office)

**What can we offer YOU?**
- Competitive salary with regular reviews
- Hybrid working
- Ongoing support, development, and training
- Great reward and recognition system
- Employee platform offering great discounts online and in the high street
- 5% Contributory pension
- Electric Car scheme
- Exposure to the Board of Directors and all parts of a growing business
- 25 days’ annual leave plus bank holidays

We do the right thing and always put our people first so what are you waiting for? We can’t wait to meet you