Service Advisor

1 day ago

Peterlee, Durham, United Kingdom Everflow Full time
About the Role

We are seeking a highly skilled and experienced Service Advisor to join our dynamic team at Everflow. As a key player in our Collections and Recovery department, you will be responsible for contacting legal partners and business customers on a daily basis to manage the collections process from start to finish.

Key Responsibilities
  • Liaise with third-party debt partners to resolve outstanding debt
  • Proactively chase and collect outstanding debt on assigned ledgers
  • Implement payment plans with business customers to ensure timely payments
  • Resolve invoice queries in a timely and efficient manner
  • Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
  • Provide weekly reporting on account and ledger status
  • Escalate problematic accounts to the Collections and Recovery Manager as required
Requirements
  • Experience within a Collections/Credit Control role in a high-volume environment
  • Excellent communication and organisational skills
  • Ability to engage positively with team meetings and wider business forums
  • Responsive to changing processes and environment
  • Excellent analytical and numeracy skills
  • Ability to prioritise and manage own workload
  • Effective communication, negotiation, and influencing skills
  • Exceptional attention to detail
  • Ability to cope well under pressure
  • Self-motivated and a team player
What We Offer
  • Annual salary reviews
  • Pension scheme with up to 7% employer contribution
  • Continuous support and development opportunities
  • Quarterly awards and annual bonuses
  • Recognition and reward system
  • Generous annual leave and flexible working arrangements
  • Comprehensive life insurance and enhanced parental leave
  • Access to well-being perks and office facilities

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