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Customer Service Representative

2 months ago

Peterlee, Durham, United Kingdom Auxillis Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and care.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Assess and resolve customer claims in a fair and efficient manner
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Stay up-to-date with industry developments and best practices to continuously improve customer service
What We Offer

As a Customer Service Advisor at Auxillis, you will enjoy a range of benefits, including:

  • A competitive salary and monthly performance bonus
  • A tax-free success bonus upon passing probation
  • Enhanced annual leave and public holidays
  • Employer contributions to a pension scheme
  • Access to a range of wellbeing and lifestyle services, including a colleague assistance programme and cycle to work scheme
  • Opportunities for career development and growth within a dynamic and supportive team
About Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most. As part of ZIGUP, a leading provider of integrated mobility solutions, we offer a unique opportunity to work with a forward-thinking and innovative company.

We are committed to delivering exceptional customer experiences and are looking for talented individuals who share our values and passion for customer service. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.