Current jobs related to Customer Advisor - Peterlee - Connect Recruit

  • Customer Service Advisor Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Up to £23,000 OTE***:**Peterlee***:Reference: IND001 Customer Service Advisor With two groups of new colleagues joining already in October and now beginning to take their first steps with us, we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if...

  • Customer Service Advisor

    7 months ago

    Peterlee, United Kingdom Balfour Wilson Recruitment Specialists Ltd Full time

    As a Customer Advisor in our front-line Peterlee team, you’ll be at the heart of our business and every day will present a wide variety of customers, each with their own unique needs. Whether assisting customers to record their accident details and assessing liability or explaining how our services work - you’ll be a natural at getting to the bottom of...

  • Customer Service Advisor

    7 months ago

    Peterlee, United Kingdom RGP Full time

    Our customer service focused contact centre is going through a period of growth and we are looking for people to join our team as a Customer Service Advisor. In the role, you will deal with incoming calls from existing customers with the aim of giving them excellent customer service This role is perfect for those with no previous call centre or customer...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Customer Service Advisor** Our business is growing! 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if you join us now, we will also...

  • Customer Service Advisor

    1 week ago

    Peterlee, United Kingdom Auxillis Full time

    **Customer Service Advisor** Our business is growing! 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if you join us now, we will also...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Customer Service Advisor** Our business is growing! 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment,with a fantastic range of benefits. Plus, if you join us now, we will also...

  • Customer Service Advisor

    3 weeks ago

    Peterlee, United Kingdom AX-GR Full time

    We have a new and exciting opportunity to join our growing customer service focused contact centre based in the Peterlee area as a Customer Service Advisor. The role is to deal with incoming calls from customers with the aim of resolving any customer concern and giving excellent customer service at all times. You will receive fully paid training when you...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Customer Service Advisor** With two groups of new colleagues joining already in October and now beginning to take their first steps with us, we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic rangeof benefits. Plus, if you join us in November, we will also give you a...

  • Christmas Customer Advisor

    3 weeks ago

    Peterlee, United Kingdom Boots Full time

    Job Reference: 188211BR Peterlee, The Chare Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Store - 0579 Peterlee. The exact shift patterns will be discussed at interview **Need to know** We are now recruiting Christmas Customer Advisors for our Store - 0579 Peterlee. The exact shift patterns will be discussed at...

  • Customer Service Advisor

    3 weeks ago

    Peterlee, United Kingdom AXSS Full time

    We have a new and exciting opportunity to join our growing customer service call centre in the Peterlee area as a Customer Service Advisor. The role is to deal with incoming calls from existing customers with the aim of giving excellent customer service at all times and looking to resolve any concern. You will receive 6 weeks of fully paid training to give...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £25,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Life as a Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £25,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonuson passing probation **Life as a Customer Service...

  • Customer Service Advisor

    7 months ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    8 months ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    7 months ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    3 weeks ago

    Peterlee, United Kingdom SS1 Full time

    We have a new and exciting opportunity to join our growing customer service contact centre in the Peterlee area as a Customer Service Advisor. We have both full-time and part-time roles available from 20-40 hours. You will receive 4 weeks of fully paid training along with ongoing personal development to give you the skills and tools needed to succeed in...

  • Customer Service Advisor

    7 months ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Life as a Customer Service...

  • Customer Service Advisor

    8 months ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Life as a Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £25,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Life as a Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Peterlee, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £25,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Life as a Customer Service...

Customer Advisor

7 months ago

Peterlee, United Kingdom Connect Recruit Full time

**Customer advisor**

**Peterlee - SR8**

**£20,961-£22,897 + OTE (£23K-£26k)**

**Monday to Sunday shift pattern between 7:00am and 21:00pm (4 WEEKENDS IN 8)**

**Description**

Customer Advisors are responsible for providing assistance to customers who have had a motor vehicle accident. Customer Advisors record details of the customer's motor vehicle accident. Every claim can be different and customers will value Advisors excellent service and professional approach. Advisors will have the autonomy to make decisions, build rapport with customers over the telephone and help them with their needs by promoting products.

**Principal Responsibilities**
- Taking or making telephone calls from/to customers in relation to their motor vehicle accident
- Promote and sell products to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims
- Use telephone scripts and be FCA compliant
- Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims and to convert calls into sales opportunities
- Input and process information accurately onto the ICT system
- Operate in accordance with company procedures and standards
- Achieve individual and contribute to team performance
- Be highly productive achieving call targets and contribute to team targets
- Responsible for self-development
- Able to work a shift pattern, including some weekends.

**FCA Regulations**

To actively seek out and understand any and all regulatory requirements that fall within the role's responsibility ensuring that practices and procedures are in place that build in compliance with such requirements. To actively promote the adhesion to these requirements and to monitor and enforce on an ongoing basis. The regulations covered include, but are not limited to:

- Financial Conduct Authority (FCA)
- Data Protection Act (DPA)
- Distance Market Regulations (DMR)
- Insurance Marketing Directive (IMD)
- Health and Safety legislation (H&S)

**Required checks for role**

Criminal Records Bureau check

**Essential**
- Experience (Previous experience required to be effective in the role)
- Experience in a customer focused position
- This role requires a customer first approach always displaying a professional attitude towards customers and desire to provide exemplary service

**Personal qualities (motivation/team working/working with change/results driven/ working under pressure / achieving targets)**
- Flexible, self-motivated
- Ability to manage own time effectively
- Attention to detail
- Organised
- Analytical and solution focused
- Able to work under pressure
- Proactive approach to work
- Committed approach to work
- Target driven

**General skills (effective communication/writing/flexibility in working week)**
- ICT skills
- General administration skills
- Strong communication skills
- Ability to work within a team

**Desirable**
- Qualifications and training
- GCSE Maths & English
- NVQ 2 Customer Service
- Contact Centre Training
- Full UK/EU Driving Licence

**Experience (Previous experience required to be effective in the role)**
- Experience working within accident management business
- Experience working within contact centre environment

**Benefits**
- Pension
- Parking
- Commission
- Gym
- Healthcare

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterlee: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person