Customer Advisor

5 months ago


Peterlee, United Kingdom Connect Recruit Full time

**Customer advisor**

**Peterlee - SR8**

**£20,961-£22,897 + OTE (£23K-£26k)**

**Monday to Sunday shift pattern between 7:00am and 21:00pm (4 WEEKENDS IN 8)**

**Description**

Customer Advisors are responsible for providing assistance to customers who have had a motor vehicle accident. Customer Advisors record details of the customer's motor vehicle accident. Every claim can be different and customers will value Advisors excellent service and professional approach. Advisors will have the autonomy to make decisions, build rapport with customers over the telephone and help them with their needs by promoting products.

**Principal Responsibilities**
- Taking or making telephone calls from/to customers in relation to their motor vehicle accident
- Promote and sell products to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims
- Use telephone scripts and be FCA compliant
- Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims and to convert calls into sales opportunities
- Input and process information accurately onto the ICT system
- Operate in accordance with company procedures and standards
- Achieve individual and contribute to team performance
- Be highly productive achieving call targets and contribute to team targets
- Responsible for self-development
- Able to work a shift pattern, including some weekends.

**FCA Regulations**

To actively seek out and understand any and all regulatory requirements that fall within the role's responsibility ensuring that practices and procedures are in place that build in compliance with such requirements. To actively promote the adhesion to these requirements and to monitor and enforce on an ongoing basis. The regulations covered include, but are not limited to:

- Financial Conduct Authority (FCA)
- Data Protection Act (DPA)
- Distance Market Regulations (DMR)
- Insurance Marketing Directive (IMD)
- Health and Safety legislation (H&S)

**Required checks for role**

Criminal Records Bureau check

**Essential**
- Experience (Previous experience required to be effective in the role)
- Experience in a customer focused position
- This role requires a customer first approach always displaying a professional attitude towards customers and desire to provide exemplary service

**Personal qualities (motivation/team working/working with change/results driven/ working under pressure / achieving targets)**
- Flexible, self-motivated
- Ability to manage own time effectively
- Attention to detail
- Organised
- Analytical and solution focused
- Able to work under pressure
- Proactive approach to work
- Committed approach to work
- Target driven

**General skills (effective communication/writing/flexibility in working week)**
- ICT skills
- General administration skills
- Strong communication skills
- Ability to work within a team

**Desirable**
- Qualifications and training
- GCSE Maths & English
- NVQ 2 Customer Service
- Contact Centre Training
- Full UK/EU Driving Licence

**Experience (Previous experience required to be effective in the role)**
- Experience working within accident management business
- Experience working within contact centre environment

**Benefits**
- Pension
- Parking
- Commission
- Gym
- Healthcare

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterlee: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


  • Customer Advisor

    5 months ago


    Peterlee, United Kingdom RWR Recruitment Full time

    **Customer Service Advisor** **Peterlee** **£21k-£22.9k base + £3,360 OTE + £500 probation bonus.** **Do you have Customer Service Experience?** **Are you able to build a rapport with customers?** - Taking or making telephone calls from/to customers in relation to their motor vehicle accident. - Promote and upsell products to the customers - While...


  • Peterlee, United Kingdom Balfour Wilson Recruitment Specialists Ltd Full time

    As a Customer Advisor in our front-line Peterlee team, you’ll be at the heart of our business and every day will present a wide variety of customers, each with their own unique needs. Whether assisting customers to record their accident details and assessing liability or explaining how our services work - you’ll be a natural at getting to the bottom of...


  • Peterlee, United Kingdom RGP Full time

    Our customer service focused contact centre is going through a period of growth and we are looking for people to join our team as a Customer Service Advisor. In the role, you will deal with incoming calls from existing customers with the aim of giving them excellent customer service This role is perfect for those with no previous call centre or customer...


  • Peterlee, United Kingdom GR-PC Full time

    We have an excellent opportunity to join our growing customer service contact centre operation based in the Peterlee area as a Customer Service Advisor. This role is perfect for those with no previous contact centre or customer service experience as fully paid training and ongoing personal development is given. In the role, you will receive incoming calls...


  • Peterlee, United Kingdom GRPA Full time

    We have a fantastic opportunity to join our award-winning customer service focused contact centre as a Customer Service Advisor in the Peterlee area. The role is to deal with incoming calls from customers with the aim of giving excellent service at all times and looking to resolve any customer concern. This role is perfect for those with no previous...


  • Peterlee, United Kingdom GRAX Full time

    We are looking for people to join our growing customer service focused contact centre in the Peterlee area as a Customer Service Advisor. This role is perfect for those with no previous call centre or customer service experience as you will receive 4 weeks of fully paid training along with ongoing development to give you the skills needed for the role. You...


  • Peterlee, United Kingdom SGRSPA Full time

    We have an excellent opportunity to join our growing customer service focused contact centre in the Peterlee area as a Customer Service Advisor. In the role, you will deal with incoming calls from customers with the aim of giving excellent customer service at all times and looking for a first time resolution for any issues. This role is perfect for those...


  • Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...


  • Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...


  • Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...


  • Peterlee, Durham, United Kingdom Auxillis Full time

    Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday (most shifts end by 7pm), and between 8am and 6pm on weekends. Salary: £22, £23,992.30 depending on experience, plus: Monthly performance bonus of up to £280 (£3,360 per year if you're at the top of your game) Tax-free £500 success bonus on passing probation Key...


  • Peterlee, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Trainee Customer Service...


  • Peterlee, United Kingdom CV-Library Full time

    Company Benefits: * 33 days annual leave (includes 8 bank holidays) * 4 x death in service cover * Private Medical Insurance (BUPA – individual cover) * Health Cash Plan * Company pension scheme * Social events * Babbel Language App to enjoy learning another language The Company You’ll Work for: MTrec Commercial are proudly...

  • Sales Advisor

    5 months ago


    Peterlee, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Hyundai Peterlee** We are currently looking for a Sales Advisor to come and join our team at** Bristol Street Motors Hyundai Peterlee**! We are offering an industry leading basic salary of £28,000 plus an OTE of £34,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of...

  • Outbound Sales Advisor

    6 months ago


    Peterlee, United Kingdom Fleet Recruitment Ltd Full time

    **23,690** **OTE £40,000** **Peterlee** **Hybrid opportunity** Fleet Recruitment are excited to be recruiting for an **Outbound Sales Advisor** to work on behalf of a leading client based in **Peterlee**. **The Role** The role of a **Outbound Sales Advisor **involves responding to customer enquiries that have been placed through the company website...


  • Peterlee, United Kingdom richard martin automotive solutions ltd Full time

    **Service Advisor** **richard martin automotive solutions ltd** is a family owned and operated automotive repair shop in Peterlee. We are a growing shop that prides itself on providing exceptional service to our customers. Our target audience is new to 7 year old cars. we predominantly work on vw audi group, however, we are looking at moving into other...

  • Service Advisor

    5 months ago


    Peterlee, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Hyundai Peterlee** Here at **Bristol Street Motors Hyundai Peterlee**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic...

  • Customer Service

    5 months ago


    Peterlee, United Kingdom GRPAC Full time

    We have an excellent opportunity to join our growing customer service focused contact centre in the Peterlee area as a Customer Service Advisor. This role is perfect for those with no previous contact centre or customer service experience as you will receive 4 weeks of fully paid training when you start the role along with ongoing personal development. In...

  • Sales Advisor

    5 months ago


    Peterlee, United Kingdom New Look Full time

    Sales Advisor - Permanent- Peterlee- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most loved...

  • Sales Advisor

    6 months ago


    Peterlee, United Kingdom Select Fashion Full time

    Sales Advisor Part Time 8 hours plus possible overtime Reporting to: Store Manager Full Training Provided You will be required to join a busy team and interact with customers, offering assistant and responding to queries about products and purchases. Locate merchandise for customers and offer assistance in the dressing rooms. Operate Till and handle...