Uk Customer Service Coordinator

4 weeks ago


Basingstoke, United Kingdom Macmillan Full time

**Purpose of the role**: Provide excellent customer service, fulfil administrative tasks, deal with queries and work to agreed service levels for Publishers and Customers.

**_ Need to do_**

**_ Key tasks_**
- Working within our ticketing system and Vista (order entry system), accurately processing all orders and queries in line with the departments' service levels and international regulations in order to facilitate timely payment._
- _Ensure effective and continual communication with internal colleagues and external publishers, customers and carriers in a clear, thorough and personal manner, in line with our Delivery Excellence standards._
- _Escalate all issues which cannot be easily resolved to the UK Customer Services Lead Co-ordinator or Manager_
- _Conduct oneself in a positive manner which promotes the Customer Service Department and company values_
- Ensure processes are as smart as they can be, understand the customers’ or Publishers’ requirements and look for opportunities to develop and improve - maintaining the related training chapters in the MDL Solution Centre. _
- _Work with your team to support and share knowledge where possible._
- _Identify repetition of problems/issues and work to resolve them._
- For the full job description: _CLICK HERE_

This is an exciting role that requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload.

The position will be 35 hours per week and hours of work will vary between 08.30 am-5.30 pm Monday to Friday.

All applicants must have the right to live and work in the United Kingdom.



  • Basingstoke, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator/ Aftercare Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in...


  • Basingstoke, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are...


  • Basingstoke, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator/ Aftercare Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are...


  • Basingstoke, United Kingdom White Knight Recruitment Ltd Full time

    £30,000-35,000 + bonus Basingstoke The 1to1 Group are delighted to be working with a world leading Medical Device company based in Basingstoke, who are looking for a senior customer service and admin assistant on a permanent basis. In this role, you will be working closely with the Sales and Marketing Teams, to follow up enquiries and build relationships...


  • Basingstoke, United Kingdom Net Recruit Full time

    **Your Company**: A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Experience Coordinator, to report into the office located in the Basingstoke area. Creating and maintaining products to an exceptionally high standard, this business is involved at every step of the...


  • Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for an experienced Customer Service Administrator to join a small team based on the outskirts of Basingstoke. Our client specialise is security and safety equipment.This is going to be a full time, temporary ongoing position.Responsibilities: Being the first point of call for all customer...

  • Funding Coordinator

    5 hours ago


    Basingstoke, United Kingdom Crone Corkill Full time

    Crone Corkill are recruiting for a large global reputable business seeking a talented funding account coordinator, working within a supportive dynamic and supportive team .A role which would suit a business studies / economics graduate or an individual with a background within financial services administration and or customer service / coordination...

  • Funding Coordinator

    10 hours ago


    Basingstoke, United Kingdom Crone Corkill Full time

    Crone Corkill are recruiting for a large global reputable business seeking a talented funding account coordinator, working within a supportive dynamic and supportive team .A role which would suit a business studies / economics graduate or an individual with a background within financial services administration and or customer service / coordination...


  • Basingstoke, United Kingdom Finda Recruitment Full time

    Job Introduction **Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire** **£22,027 per annum** **Full time, permanent position** **Salary: £10.58 per hour x 40hrs a week** **Monday to Friday 09:00 - 18:00** - Are you an experienced call handler with excellent Customer Services skills?_ - Are you flexible, adaptable and a natural team...

  • Service Advisor

    4 weeks ago


    Basingstoke, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 + Bonus Location - Basingstoke Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to all...


  • Basingstoke, United Kingdom Adecco Full time

    Job Title: Customer Service AdministratorLocation: BasingstokeContract Details: TemporarySalary: £12 - £13 per hourAbout Our Client:Our client is a dynamic and friendly organisation in the construction industry. Known for their outstanding customer service, they are looking for a Customer Service Administrator to join their team in...

  • Shipping Coordinator

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a prominent firm in the industrial and manufacturing sector. They operate on a global scale, with a strong presence in Basingstoke. The company prides itself on its commitment to quality and innovation in the logistics department. Job Description As Shipping Coordinator you will be reporting into the Operations Manager...

  • Service Desk

    4 weeks ago


    Basingstoke, United Kingdom Adecco UK Full time

    Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing...


  • Basingstoke, United Kingdom Office Angels Full time

    **Role: Customer Services Administrator** **Industry: Logistics** **Location: Basingstoke, Hampshire** **Salary: £9.50 per hour rising to £10.42 per hour** Office Angels have teamed up with a forward thinking, dynamic client who are in the Logistics industry, are looking to recruit a **Customer Services Admin.** This role is a busy role and you can...

  • Shipping Coordinator

    4 weeks ago


    Basingstoke, United Kingdom JAC Recruitment UK Ltd Full time

    **Position: Shipping coordinator** **Location: Basingstoke, Hampshire** **Main Responsibilities**: - Freight forwarding activities - Arranging import/ export sea, air, road and courier shipments - Weighting more towards sea freight but preference would be for all-rounder, if possible - Booking and arranging exports with shipping lines and/ or agents/...


  • Basingstoke, United Kingdom Creditlink Account Recovery Solutions Ltd Full time

    An opportunity has arisen within our Client Services Department. CARS is a UK debt collection agency dealing with Blue Chip organisations who require our services. We are seeking an enthusiastic, proactive, hardworking & professional individual to work within our busy Client Services Department. Our client services department deal with new data files...


  • Basingstoke, United Kingdom Vision RT Full time

    Vision RT is a fast-growing MedTech company revolutionizing radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), a technology that uses 3D cameras to make radiation therapy safer, more accurate and more comfortable for patients. Our systems are used in **all 15** of US News & World Reports’ top 15 “Best Hospitals for...


  • Basingstoke, United Kingdom Reed Business Support Full time

    Customer Service Advisor Salary £20,875 Permanent Full Time Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual who has previous experience in customer service. As a Customer Service Advisor, you will be...