Customer Service Administrator

2 weeks ago

Basingstoke, United Kingdom Finda Recruitment Full time

Job Introduction
**Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire**

**£22,027 per annum**

**Full time, permanent position**

**Salary: £10.58 per hour x 40hrs a week**

**Monday to Friday 09:00 - 18:00**
- Are you an experienced call handler with excellent Customer Services skills?_
- Are you flexible, adaptable and a natural team player?_

If so, Dyno are recruiting for a new **Patch Administrator **on f**ull time, permanent basis**. You will be a vital part of the team ensuring all jobs are completed within specified timeframes while providing excellent customer service. You will liaise with customers to rebook scheduled visits for Plumbers. Trouble shoot any matters that require you to. Confirm appointments and keep customers informed of any delays. There will also be an element of ad-hoc administrational duties. You will be calm under pressure and take ownership of the customer experience.

**The Role**
Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; You will be primary tasked with rebooking scheduled visits for the plumbers, trouble shooting and keeping accurate records to ensure all jobs are completed within the specified time frame.

**About us**

Valleyserve Ltd is the leading reactive plumbing supplier to various clients in the Solent and Thames valley region. Our specialty is reactive plumbing services within the emergency insurance market.

Our ethos is to be a great place to work by engaging our people, help develop their skills, support their wellbeing, and build an inclusive workplace that values everyone.

Dyno Plumbing is part of the British Gas network and is a plumbing, drainage and heating business made up of over 68 franchise businesses in the UK. Having over 50 years’ experience, Dyno is currently the UK’s largest plumbing force with over a thousand skilled engineers and local support teams all over the country.

**Key skills and responsibilities**:

- Excellent customer service skills
- Data entry/good keyboard skills
- Be flexible, adaptable and a natural team player
- Have call centre or telephone experience and be comfortable handling a variety of calls
- Planned and organised
- Good attention to detail
- Ability to stay calm under pressure
- Good problem solver

**Benefits**
- Pension scheme.
- Generous British Gas Product Discounts including Home Care & Hive
- Access to Employee Wellbeing Programs - My Care & Unmind
- Full Company induction + Ongoing training & development

INDHP

Package Description
**Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire**

**£22,027 per annum**

**Full time, permanent position**

**Salary: £10.58 per hour x 40hrs a week**

**Monday to Friday 09:00 - 18:00

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