Client Services Coordinator

1 month ago


Basingstoke, United Kingdom Creditlink Account Recovery Solutions Ltd Full time

An opportunity has arisen within our Client Services Department.

CARS is a UK debt collection agency dealing with Blue Chip organisations who require our services. We are seeking an enthusiastic, proactive, hardworking & professional individual to work within our busy Client Services Department. Our client services department deal with new data files containing client records sent to us for collection, client reporting, client queries and SLA monitoring.

Experience is not necessary however you will need to be computer literate and have a good understanding of Excel. Full training will be provided for our Bespoke Customer Database

Duties will include:

- Being the first point of contact for our clients providing a high level of customer service
- Retrieval and formatting of excel spreadsheets containing client data
- Loading of client data onto our systems
- Providing clients with reports both daily, weekly, monthly and ad-hoc
- Providing updates and data to other teams/departments
- Updating our internal systems with relevant information
- Liaising with other departments within the organisation
- Complete data quality checks
- Adhere to strict service levels
- Ability to work in a fast paced environment to tight deadlines is essential

The role requires good communication skills, the ability to meet deadlines, good grammar and punctuation and an eye for detail.

We will offer you full training and in a friendly working atmosphere.

Preferred hours are:
9.00am - 17.00pm Monday to Thursday

8.00am - 16.00pm Friday

35 hours per week

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: In person



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