Customer Service Coordinator

2 months ago


Basingstoke, United Kingdom Page Personnel Full time

Market leading business with high growth potential
- A period of great change and opportunity

**About Our Client**:
Market leading financial service business with modern offices, close to transport links and offering a great environment to grow your career.

**Customer Service Coordinator, Basingstoke**:
Dealing with B2B and B2C Customer queries in this FSA regulated environment

Offering technical support for our customers and internal Merchant team members

Careful handling of cancellations and escalation of potential fraud cases to neighbouring teams.

**The Successful Applicant**:

- Ideally have worked in financial services and have and have experience of FSA regulations
- Ability to work under pressure and to be able to show a flexible and adaptable approach.
- Time management skills, with the ability to review, organise and prioritise.
- Must be able to communicate effectively with customers and merchants over the phone and in writing, in a friendly, and professional manner.
- Confident in communicating at all levels and adjusting approach to suit the audience.
- Must be able to effectively liaise with key stakeholders within the business
- Excellent oral and written English.

**What's on Offer**:
£24,000 to £28,000 dependant upon experience, plus great package including some hybrid working



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