Customer Service Assistant

1 month ago


Redditch, United Kingdom Lockdown Medical Limited Full time

We are an orthopaedic medical device company who serve customers across the UK and Abroad.
- Receive and record all orders received by the company and process these through to invoiced status
- Arrange timely delivery of implants and instruments as detailed by customer’s order
- Comply with companies’ procedures and specifications as defined by BQMS system, SOP and WI documents
- Input and interrogate information within the companies ERP system
- Receipt and inspection of returned loan equipment from hospitals, booking in and stock transfer as applicable
- Prepare and check products for dispatch
- Assist with incoming and outgoing deliveries
- Maintain and provide key performance information for the department as requested by the Head of Operations and Customer Service Manager
- Comply with company procedures and specifications as defined by the Quality Management System, Standard Operating Procedures and Work Instructions
- Provide administrative support as required
- Provide support to the sales staff and operations department
- Offer full support to all managers and team members

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Redditch (required)

Ability to Relocate:

- Redditch: Relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Administrator



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