Customer Service Assistant
1 month ago
We are an orthopaedic medical device company who serve customers across the UK and Abroad.
- Receive and record all orders received by the company and process these through to invoiced status
- Arrange timely delivery of implants and instruments as detailed by customer’s order
- Comply with companies’ procedures and specifications as defined by BQMS system, SOP and WI documents
- Input and interrogate information within the companies ERP system
- Receipt and inspection of returned loan equipment from hospitals, booking in and stock transfer as applicable
- Prepare and check products for dispatch
- Assist with incoming and outgoing deliveries
- Maintain and provide key performance information for the department as requested by the Head of Operations and Customer Service Manager
- Comply with company procedures and specifications as defined by the Quality Management System, Standard Operating Procedures and Work Instructions
- Provide administrative support as required
- Provide support to the sales staff and operations department
- Offer full support to all managers and team members
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Redditch (required)
Ability to Relocate:
- Redditch: Relocate before starting work (required)
Work Location: In person
Reference ID: Customer Service Administrator
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