Customer Service Specialist

4 weeks ago


Redditch, United Kingdom Arden Personnel Full time

**Customer Service Specialist - Redditch - £24,000 pa rising to £25k after 12 months - Permanent - Monday - Friday 9.00am - 5.00pm**

Looking for a rewarding career in customer service? Do you want to work for a company where you can learn new skills and continue to grow within the business?

Our client, in Redditch, is now hiring customer service specialists who will receive fantastic training and enjoy excellent benefits. As a member of a fun and friendly team, you'll be working with a supportive group of professionals dedicated to providing the best possible service to their customers. Their training program will equip you with the skills and knowledge you need to excel in your role, and the benefits package includes competitive salary, healthcare cash plan, and regular feedback and personal development plans. This is an amazing opportunity to work in lovely, modern offices.

**The Customer Service Specialist day-to-day duties are as follows**:

- Working on behalf of our various customers in the construction industry speaking with businesses negotiating payments
- Working in a 3rd party capacity to collect money that has become overdue, arranging payment plans etc
- Updating the in house database with relevant information
- Other admin duties involved
- Assisting other members of the team

**The Successful Commercial Collections Specialist must have the following skills/experience**:

- Previous experience within a telephone-based role or customer service position.
- A positive telephone manner and assertive negotiation skills.
- Will enjoy speaking with people at different levels.
- You must also be a great communicator and have confidence when dealing with conflict.
- Applicants should have excellent verbal and written communication skills.
- A forward thinking attitiude, must want to learn.

**What's on offer for the successful Customer Service Specialist**
- Comfortable and professional office environment.
- Compassionate leave and days to attend a funeral (close family)
- Excellent internal training and ongoing support
- 20 days holiday per year (plus bank holidays) and 1/2 day paid 'birthday leave'
- Flexible holidays, able to borrow or save holidays
- Healthcare Cash plan
- 1/2 hour or 1 hour lunch break (you can choose which you'd prefer, breaks are unpaid)
- Employee emergency loans
- Death in service payment
- Opportunity to work towards relevant external qualifications.
- Working within a friendly supportive team.
- Regular feedback and personal development plans
- Salary £24,000 per annumrising to £25k after 12 months
- Monday - Friday 9.00am - 5.00pm
- **Arden Personnel are a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove and Studley.**_
- Follow us on Facebook, Instagram, Twitter and LinkedIn for all updates of live vacancies._
- **Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.**_

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Redditch, Worcestershire: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commute to Redditch easily, this is not in the town centre so you ideally need to drive if you live out of Redditch

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: 589



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