Customer Solution Specialist

7 months ago


Redditch, United Kingdom Four Squared Recruitment Full time

**Customer Resolution Specialist**

**Location**: Redditch Office, Near Birmingham, UK

**Duties & Responsibilities**:

- Investigate formal complaints regarding the services provided by the company within specified timeframes.
- Conduct and document interviews with Enforcement Agents and office-based colleagues, as necessary, concerning formal complaints.
- Resolve complaints to the satisfaction of clients, customers, third parties, and/or the company by initiating appropriate corrective actions.
- Maintain personal accountability for the integrity and accuracy of investigations and responses, ensuring thorough and honest feedback.
- Assist in regular reporting to departmental managers, implementing preventive measures to forestall similar complaints in the future.
- Analyze complaints periodically to evaluate the efficacy of the complaints procedure, implementing further preventive actions and fostering continuous improvement in the customer journey.
- Update complaints tracker, individual case notes/files, and client files with comprehensive details of formal complaints from inception to resolution.
- Manage vehicle and goods removal cases, including handling third-party claims.
- Process GDPR-related inquiries, Freedom of Information requests, and all Data requests promptly.
- Record and manage Trace Rectifications with our Trace Partners, escalating concerns when necessary.
- Provide support with any additional duties falling within the purview of the job description.

**Benefits**:

- Flexible full or part-time, hybrid role allowing for a balance between office and remote work.
- Competitive basic annual salary of £26,535.
- Company Pension Plan.
- Generous annual leave entitlement of 28 days (inclusive of Bank Holidays).
- Daily provision of fresh fruit and a variety of hot drinks.
- Comfortable break-out areas for relaxation and informal meetings

This is a permanent contract

**Note**: All applicants will undergo DBS / CCJ checks as part of the employment process.

If you are a dedicated professional seeking to contribute to a dynamic team committed to excellence, we encourage you to apply Join us in our mission to deliver exceptional service and resolution to our valued clients and customers.
- To apply, please submit your CV today._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £26,535.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: LH1082



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