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Customer Service Advisor

4 months ago

Redditch, United Kingdom Mobility Bathing Group Limited Full time

**Mobility Bathing Group Limited**

Is the UK largest installer of specialist domestic bathroom adaptions providing UK wide solutions for our customers to bathe in dignity.

**MAIN DUTIES**:
This role will be based out of the Head Office in Redditch, Worcestershire and will be a full-time office-based role.

In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers and installers and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.

Duties will include:

- Provide excellent customer service at all times, demonstrating understanding and empathy
- Be the customers main point of contact while resolving their issue
- Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
- Liaise with project managers as and when required
- Accurately record customer interactions on to the CRM system
- Work towards and achieve targets, Key Performance Indicators (KPI’s)
- Log service calls and issue with assignment number in CRM system
- Accurately update systems and reports
- Monitor and track status of allocated complaints
- Ensure outstanding balances are collected from customers when work is complete
- Work as a team to provide cover and support to other team members to ensure excellent customer service is maintained at all times
- Maintain a professional image for the Company

This job description is not intended to be restrictive in any way. It should be regarded only as a guideline to the duties required and may be amended in the light of changing business circumstances and working practices following consultation with the post holder.

**SKILLS REQUIRED**:

- Empathetic
- Problem solving
- Confident
- Attention to detail
- Time management
- Organised
- Respectful
- Accountable and responsible

**ESSENTIAL REQUIREMENTS**:

- Previous experience of customer engagement
- Customer focused mindset with an empathetic and caring approach
- Excellent communication skills and customer awareness
- Able to work under pressure
- Keen attention to detail
- Proactive approach to solving problems
- Strong verbal and written communication skills
- Experience of cash collection and processing finance paperwork on completion
- Experience in the use of Microsoft, Outlook

**DESIRABLE REQUIREMENTS**:

- Previous experience of working within the service engineering industry
- Knowledge and understanding of UK postcodes

Pay: £24,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 17/06/2024