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Customer Services
3 weeks ago
Jobsworth Recruitment are currently looking for a Customer Service Controller to work for a long-standing Forklift dealer based in Redditch.
Your primary role will be to ensure the efficient operations of the Service Department and its Engineers. You will promptly and effectively resolve customer breakdowns, by logging breakdowns, allocating jobs to engineers/third parties to get these resolved quickly and maintaining a high levels of customer satisfaction.
Key Responsibilities of the Customer Service Controller:
* Answering incoming calls and dealing with queries and/or logging breakdowns
* Customer service including managing expectations.
* Actioning and updating customer specific portals where appropriate.
* Adding jobs to engineer planners and managing their workload.
* Raising order numbers and issuing jobs to sub-contractors where appropriate
* Reviewing and processing jobs once engineers have returned information from their visits on bespoke system.
* Issuing quotes for chargeable work and following up with customers until either approved or cancelled.
* Ordering components where no engineer involvement is required.
* Monitoring the planner board to ensure no jobs have been missed and that sub-contractor paperwork is requested where applicable.
* Any other work within reasonable requirements of the company
If you feel you have the relevant experience for this role then please don’t hesitate to a apply
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Customer Service
2 months ago
Redditch, United Kingdom Pertemps Redditch Commercial Full timeRole and Responsibilities for the Customer Service position: - Processing internet orders using Sage - Scanning all paperwork on the system - Preparing small quotes - Providing information on part numbers etc. and some basic technical details - Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a...
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Customer Services
2 weeks ago
Redditch, United Kingdom Jobsworth Recruitment Solutions LTD Full timeJobsworth Recruitment are currently looking for a Customer Service Controller to work for a long-standing Forklift dealer based in Redditch.Your primary role will be to ensure the efficient operations of the Service Department and its Engineers. You will promptly and effectively resolve customer breakdowns, by logging breakdowns, allocating jobs to...
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Customer Services
3 weeks ago
Redditch, United Kingdom Jobsworth Recruitment Solutions LTD Full timeJobsworth Recruitment are currently looking for a Customer Service Controller to work for a long-standing Forklift dealer based in Redditch.Your primary role will be to ensure the efficient operations of the Service Department and its Engineers. You will promptly and effectively resolve customer breakdowns, by logging breakdowns, allocating jobs to...
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Customer Service
2 months ago
Redditch, United Kingdom Pertemps Redditch Commercial Full timeWe are looking?for a hard working, motivated and enthusiastic?individual to work within their customer service team.? - Providing excellent levels of?customer service and meeting all quality and conduct guidelines in?line with our business purpose, mission & values. - Quickly identifying the customer and the level of formality required for the?specific...
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Customer Service
6 days ago
Redditch, United Kingdom Pertemps Network Group Full time**Job Description**: We are looking for a hard working, motivated and enthusiastic individual to work within their customer service team. - Providing excellent levels of customer service and meeting all quality and conduct guidelines in line with our business purpose, mission & values.- Quickly identifying the customer and the level of formality required for...
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Customer Services Representative
2 weeks ago
Redditch, United Kingdom Reddistores Full time'''Job Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a vital role in our organization, as you will be responsible for ensuring customer...
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Customer Services Representative
2 weeks ago
Redditch, United Kingdom Reddistores Full time'''Job Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a vital role in our organization, as you will be responsible for ensuring customer...
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Customer Service Representative
3 weeks ago
Redditch, United Kingdom BJP Group Full time**Position: Customer Service Representative** Job Description: Customer Service Representative Position Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our...
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Customer Service Administrator
4 days ago
Redditch, United Kingdom Smart 1 Recruitment Limited Full timeEstablished automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as **Customer Services Administrator** offering Logistics Support. Your role as **Customer Services Administrator** would be to manage customer and logistics partner relationships, foster positive relationships with...
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Customer Services Administrator
4 weeks ago
Redditch, United Kingdom Pertemps Redditch Commercial Remote Work Freelance Full timeOur client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational...
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Customer Services Administrator
2 months ago
Redditch, United Kingdom Pertemps Bond Full timeOur client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational...
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Customer Services Administrator
2 weeks ago
Redditch, United Kingdom Pertemps Bond Full timeOur client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational...
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Customer Service Advisor
2 weeks ago
Redditch, United Kingdom Pertemps Redditch Commercial Full timeDo you have a strong Customer Service background, available immediately and looking for your next career step in a growing company? See below! A fantastic opportunity has arisen for a Customer Service Advisor to join a busy team based in Redditch. The company are experiencing a fantastic period of growth and require someone to join the customer service team...
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Customer Service Representative
3 weeks ago
Redditch, United Kingdom MERJE Ltd Full time**Hybrid After Training!** Do you have 12 months recent on the phone experience? Are you looking to Progress and take your career further? **Customer Service Representative Role**: As a Customer Service Representative, you will be dealing with inbound calls from the Customer who will have general queries, complaints or may even require your support. We...
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Customer Service Support
2 weeks ago
Redditch, United Kingdom Arden Personnel Full timeLooking for a rewarding career in customer service? Do you want to work for a company where you can learn new skills and continue to grow within the business? Our client, in Redditch is now hiring for customer service specialists who will receive fantastic training and enjoy excellent benefits. As a member of a fun and friendly team, you'll be working with a...
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Customer Service Advisor
3 weeks ago
Redditch, United Kingdom The NGW Group Ltd Full time**Do you enjoy working in a fast-paced environment? Are you proactive, innovative, a fast learner and hungry to earn?** If the answer is yes, then we would like to talk to you. The NGW Group is celebrating their continued expansion here in the Midlands. As part of this growth we are recruiting for a **Customer Service Executive** to join our...
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Customer Service Advisor
2 weeks ago
Redditch, United Kingdom Pertemps Network Group Full time**Job Description**: I am looking for an enthusiastic and professional Customer Service Advisor to join a company based in Redditch in providing high quality service to their customers. This is a fantastic opportunity to join an established company that are currently growing and can offer a real career path to someone who is driven to make this role their...
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Customer Service Advisor
2 weeks ago
Redditch, United Kingdom Arden Personnel Full time**This is a fantastic opportunity for a Customer Service Advisor looking for a role based in Redditch. Working for our client who has been delivering credit management services to the construction industry for over 30 years. Services include business credit information and debt recovery.**: Our client is a forward-thinking company who are going through...
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Customer Service Administrator
2 months ago
Redditch, United Kingdom Pertemps Network Group Full time**Job Description**: Our client is a well established manufacturing company in Redditch and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems. The Customer Service Administrator key...
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Customer Service Advisor
1 week ago
Redditch, United Kingdom Pertemps Network Group Full time**Job Description**: Are you looking to enhance your Customer Service experience within a successful and growing company? Would you like to gain experience within finance? Due to continued success and increased workload our client is looking for an experienced Customer Service Advisor to join their team. Our client is looking for a proactive individual who...