Customer Services Representative
7 months ago
'''Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a vital role in our organization, as you will be responsible for ensuring customer satisfaction and maintaining positive relationships with our clients.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and company policies
- Assist customers with finding suitable storage, and resolving any issues or complaints
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions or products
- Collaborate with other team members to ensure efficient and effective customer service delivery
- Maintain a high level of product knowledge to address customer questions and concerns
Qualifications:
- Excellent phone etiquette and strong communication skills
- Proficient in data entry and computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Fluency in English is required; additional languages are a plus
- Strong problem-solving skills and ability to analyze customer needs
- Previous experience in customer service or related field is preferred
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team and help us deliver outstanding experiences to our valued customers.
Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all tasks that may be required.'''
**Job Type**: Part-time
**Salary**: £12.00-£15.00 per hour
Expected hours: 16 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Weekends only
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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