Customer Service Advisor
2 weeks ago
Job title: Customer Advisor - Contact Centre
Sector: Public Sector (Part of the NHS England) - Temporary 12 months
Hours: 37 hours per week, Monday to Friday
Location: Redditch (B97) - Office based
Hourly rate: £12.25 per hour
My client is a well-known government organisation based in Redditch looking to recruit for numerous Customer Advisor's.
Are you looking for a rewarding opportunity to work as part of a team of Customer Advisor's providing excellent customer service to patients and customers of NHS England?
**Responsibilities**:
- Receive calls from the public, as well as healthcare providers, and assist with queries
- Redirect customers to correct primary care services in community
Person Specification:
- Being resilient
- Strong IT skills - Must be comfortable with multi-tasking via multiple screens
- Excellent attention to detail, as well as spelling and grammatical awareness
**Benefits**:
- Full extensive training programme (Induction training and mentor buddying)
- Free onsite parking
- Dynamic, supportive team onsite
- Attractive pay rate
Customer Advisor desired Skills and Experience:
- Accuracy and attention to details are essential
- Good customer service
- Sound knowledge of Word/Outlook/Excel
**Due to the nature of this position we will need to undertake a criminal record check
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