Customer Service Advisor

3 weeks ago

Redditch, United Kingdom The Best Connection Employment Group Full time

**Starting pay rate £11.00 p/h, rising to £11.77 p/h after 12 weeks**.** Our client, a leading global automotive glass manufacturing company, currently require a Customer Service Advisor to join their team. There is an opportunity to secure a permanent position after successful trial period. Working hours are on 2 patterns, 08:30 - 17:30 and 07:30 - 16:30 Monday - Friday.
- Act as first point of contact for EDC sales and enquiries
- Develop & maintain a close working relationship with day to day operations at EDC, including Warehouse Operations, Logistics, Quality & Marketing
- Represent customer face within the internal network
- Communicate order and shipment information & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager
- Manage Aged Debt, taking and chasing payments for your allocated branches.
- Work closely with relevant Sales Manager responsible for customer accounts
- Develop & maintain customer reporting and measures including fill rate
- Take ownership for all customer issues until resolution, properly & promptly
- Resolve customer issues before escalation to Customer Service Team Leader
- The ability to generate excellent customer relationships & possess key understanding of customer requirements - customer satisfaction will be a measure of success
- Experience of using SAP or other similar business system
- Excellent oral and written communication skills
- Excellent organisational and prioritisation skills
- The ability to identify issues requiring timely resolution to managerial level
- Be highly numerate with the ability to manage large volumes of data
- Good interpersonal skills allowing interfaces across the whole business
- Tenacious and determined character with ability to drive initiatives forward

**Benefits**:

- Pay Increase after 12 weeks
- Large canteen and lockers
- Newly extended modern site
- Friendly team and clean environment
- Free parking and close to public transport

**Pay Rate**:

- £11.00 starting pay, rising to £11.77 after 12 weeks

**Working Hours**:

- 2 shift patterns, 08:30 - 17:30 and 07:30 - 16:30

**Benefits of working for The Best Connection**:

- 28 days paid annual leave pro-rata inclusive of statutory holidaysOnline payslips
- Weekly pay
- Pension contribution
- Optional personal accident insurance

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

**How to achieve higher pay rate**:
See below for details

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