Customer Service Advisor

4 days ago


Redditch, United Kingdom Brook Street Full time

Job title: Customer Advisor - Contact Centre

Sector: Public Sector (Part of the NHS England) - Temporary 12 months

Hours: 37 hours per week, Monday to Friday

Location: Redditch (B97) - Office based

Hourly rate: £12.25 per hour

My client is a well-known government organisation based in Redditch looking to recruit for numerous Customer Advisor's.

Are you looking for a rewarding opportunity to work as part of a team of Customer Advisor's providing excellent customer service to patients and customers of NHS England?

**Responsibilities**:

- Receive calls from the public, as well as healthcare providers, and assist with queries
- Redirect customers to correct primary care services in community

Person Specification:

- Being resilient
- Strong IT skills - Must be comfortable with multi-tasking via multiple screens
- Excellent attention to detail, as well as spelling and grammatical awareness

**Benefits**:

- Full extensive training programme (Induction training and mentor buddying)
- Free onsite parking
- Dynamic, supportive team onsite
- Attractive pay rate

Customer Advisor desired Skills and Experience:

- Accuracy and attention to details are essential
- Good customer service
- Sound knowledge of Word/Outlook/Excel

**Due to the nature of this position we will need to undertake a criminal record check



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